Library Client Service Associate

2 months ago

Saskatchewan, Canada Saskatchewan Polytechnic Full time

Job Summary

Saskatchewan Polytechnic is seeking a highly motivated and customer-focused individual to join our team as a Library Client Service Associate. In this role, you will provide exceptional service to clients, ensuring a welcoming and inclusive environment.

Key Responsibilities

  • Greet and welcome clients to the library, providing a positive first impression.
  • Provide proactive client-focused service, anticipating client needs and ensuring the highest standards of client service are met.
  • Maintain client relationships by responding to basic library reference help and documenting action.
  • Proactively prepare for customer inquiries by studying products, services, and customer service processes.
  • Assist clients in signing materials in and out, and show clients how to use technology throughout the library.
  • Assist with events and tours under the direction of a supervisor, according to established standardized event/program guidelines.
  • Shelving, sorting, and processing materials, maintaining attractive, welcoming, and inviting library spaces.
  • Refer students to library resources to meet their needs, and provide technical assistance with library equipment and technology.
  • Take payments for library fines and fees, and provide assistance with tracking and updating library usage data.
  • Assist with client's lab/study room bookings, and handle cash transactions.

Qualifications, Skills, and Abilities

  • Minimum six months experience in a customer service environment.
  • Grade 12 with supplementary training or experience in technology.
  • Basic knowledge of Microsoft Office.
  • Basic Internet skills.
  • Basic working knowledge of computers and related office equipment.
  • Effective oral communication skills, including basic telephone and customer service experience.
  • Effective time management and organizational skills.
  • Knowledge of automated system software (client databases, inventory, etc.).
  • Ability to work alone, with attention to detail.

Desired Competencies

  • Creating honest, trusting, and successful working relationships with others (inside and outside the organization) by consistently demonstrating competence and reliability in job performance.
  • Taking the initiative to consistently meet or exceed (external and internal) customer expectations and specifications.
  • Working with others to share expertise and achieve outcomes that benefit the organization.
  • Representing the organization to outsiders, participating in civic activities as the organization's representative.
  • Demonstrating self-motivation, effective performance driven from within.
  • Developing and maintaining an effective and constructive network with others inside and outside the organization.
  • The ability to understand, use, and manage personal emotions to positively influence others.
  • Taking responsibility for clarifying the expectations of others, and accepting responsibility for work accomplishments.

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