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Hotel Receptionist

2 months ago


Three Hills, Canada Super 8 Three Hills by Wyndham Full time
Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at Super 8 Three Hills by Wyndham. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Take, cancel, and change room reservations, process guest departures, and calculate charges.
  • Clerical Duties: Balance cash, complete balance sheets, and perform light housekeeping and cleaning duties.
  • Communication: Answer telephone calls, relay messages, and provide customer service.
  • Teamwork: Assist clients/guests with special needs, contact customers to deliver requested wake-up calls, and work collaboratively with the front desk team.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: Will train.
  • Work Setting: Hotel, motel, or resort environment.
  • Security and Safety: Bondable and subject to a criminal record check.
  • Work Conditions and Physical Capabilities: Attention to detail and ability to work in a fast-paced environment.
  • Personal Suitability: Client focus, dependability, excellent oral communication, and team player.
Benefits
  • Financial Benefits: Bonus opportunities.
  • Other Benefits: Support for newcomers and refugees, including language training and skills training.
  • Support for Indigenous People: Cultural competency training and awareness training.
Work Environment

Super 8 Three Hills by Wyndham is committed to creating a welcoming and inclusive work environment for all employees. We offer a range of benefits and support services to help our team members succeed in their roles.