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Strategic Operations Leader

2 months ago

Etobicoke, Ontario, Canada Livingston International Full time

We are seeking a highly experienced and skilled Program Manager to lead the successful deployment of a new Enterprise Resource Planning (ERP) system for a complex custom brokerage solution at Livingston International.

You will be responsible for overseeing all aspects of the program, from planning and budgeting to execution and go-live. This is a critical role that demands a strong understanding of ERP systems, project management methodologies, and the ability to manage complex, multi-site deployments.

Key Responsibilities:

  • Develop and manage a comprehensive program plan for the multi-site ERP deployment, including timelines, budgets, resource allocation, and risk mitigation strategies.
  • Lead a cross-functional team of IT professionals, business stakeholders, and external consultants to ensure successful project execution.
  • Manage all phases of the ERP implementation lifecycle, including system configuration, data migration, user training, and change management.
  • Collaborate with operations teams to identify and address site-specific requirements and challenges.
  • Ensure effective communication and stakeholder management across all teams and departments involved in the deployment.
  • Monitor project progress, identify and resolve issues, and implement corrective actions as needed.
  • Develop and implement comprehensive testing plans to ensure system functionality and data integrity.
  • Manage the go-live process, ensuring a smooth transition to the new ERP system.
  • Track and report on project metrics, including budget adherence, schedule milestones, and user adoption rates.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field (Master's degree preferred).
  • 15+ years of experience in IT project management, preferably with a focus on ERP implementations.
  • Proven experience managing complex, multi-site projects; budget of < $5M.
  • Strong understanding of project management methodologies (e.g., Agile, Waterfall).
  • Excellent analytical and problem-solving skills.
  • Strong communication, collaboration, and interpersonal skills.
  • Preferred experience with Custom Brokerage/Freight systems.