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Functional Analyst, Student Projects

2 months ago

Courtenay, British Columbia, Canada Colleges and Institutes Canada | Collèges et instituts Canada Full time
About the Role

We are seeking a highly skilled and experienced Functional Analyst to join our team at Colleges and Institutes Canada. As a key member of our Student Records & Systems team, you will play a critical role in identifying and facilitating opportunities for the configuration maintenance, development, and enhancement of our student information system, Ellucian Colleague.

Key Responsibilities
  • Provide business process analysis for the enhancement, development, testing, and implementation of system solutions related to student systems.
  • Provide system support and change management leadership for testing and training of system functionality during upgrades and enhancements.
  • Provide direction and business process advice regarding student systems and data to Student Services staff and other NIC departments.
  • Analyze processes and develop data models and procedures to maximize efficiencies and maintain data integrity.
  • Work in collaboration with IT Application Services, Institutional Research, and other information technology personnel to provide functional support and direction on modifications and upgrades.
  • Provide guidance and information on Registrar's Office business cycles with respect to timing and implementation of upgrades.
  • Support the Associate Registrar, Student Records & Systems in the development and yearly maintenance of the College's tuition bylaws.
  • Responsible for the development, implementation, and accuracy of student tuition rate tables and related student tuition and fees coding.
  • Collaborate with Student Services and other areas to assess needs by collecting information pertaining to work procedures, analyzing current workflows, and reports.
  • Resolve data inaccuracy patterns and issues, and manage risk through gap/redundancy analysis, investigation of causes, and implementation of solutions to ensure the accuracy and integrity of student data and increase efficiency and effectiveness.
  • Resolve high-level Service Desk tickets and receive calls related to Colleague Student Module and Student Services myNIC issues.
  • Coordinate advance systems training and support, which includes but is not limited to, Perceptive Content, myNIC, Education Planner BC as well as day-to-day ongoing support to the SIS user community.
  • Build, test, and maintain cyclical tuition rate tables and related tuition and fees implementation.
  • Maintain and update all instructions and training documentation related to student information systems.
  • Understand and able to perform backup or additional support for several positions in the Student Records & Systems portfolio.
Requirements
  • Bachelor's degree in a discipline relevant to the position.
  • Minimum of 5 years of demonstrated business process experience in relational databases, records management, production of training material, presentations, and facilitation.
  • Experience in a post-secondary education environment and/or business analysis or project management is preferred.
What We Offer

As a member of our team, you will have the opportunity to work in a collaborative and supportive environment, with a focus on delivering high-quality services to our students and stakeholders. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.