Retail Department Manager, Meat

4 weeks ago

Northwest Territories, Canada Northern NorthMart Full time
Job Title: Retail Department Manager, Meat

Job Summary:

We are seeking a highly motivated and experienced Retail Department Manager, Meat to join our team at Northern/NorthMart. As a key member of our store management team, you will be responsible for the successful day-to-day operation of the Meat department, including implementing company standards, managing company assets, and developing and training staff.

Key Responsibilities:

  • Provide excellent customer service by delivering on the Value Offer.
  • Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service.
  • Deal with customer complaints and requests quickly and effectively.
  • Schedule department staff to maximize customer service and fulfill business needs.
  • Ensure an enjoyable shopping experience for customers.
  • Manage the Meat Department to maximize sales and profits.
  • Ensure that the Grocery Department is ready for business, stocked and maintained throughout the day.
  • Develop departmental business plans in order to meet or exceed sales and gross profit goals.
  • Protect company assets: maintain and control inventories.
  • Monitor gross profit, investigate and address variances and communicate to Category Manager.
  • Oversee the correct cost of all invoices and communicate variances to Category Manager.
  • Complete Business Segment inventories as required.
  • Complete regular competitor price checks to protect competitive position.
  • Provide regular input to Procurement and Marketing Team on sales trends and new or requested items.
  • Monitor inventory levels and shrink reduction; rotate stock to guarantee freshness.
  • Ensure that the daily operating disciplines, as described in the Best Practices Manual (Retail Basics), are consistently met.
  • Support and participate in all advertising campaigns and P.O.P strategies as directed through Procurement and Marketing.
  • Ensure operating goals are met by monitoring performance, following merchandising practices, supporting promotions, maintaining operational standards and controls. Take remedial actions as described in Retail Basics.
  • Ensure product quality through correct ordering, receiving, inspection, handling, labeling, pricing and stock rotation.
  • Follow merchandise guidelines for all food resets.
  • Maintain equipment and fixtures as directed by the manufacturer and Facility Maintenance.
  • Maintain 52 week files and records.
  • Support, train and develop staff.
  • Ensure that staff provide outstanding customer service.
  • Participate as a key member of the store team, providing leadership to store team and support to the Store Manager.
  • Work with supervisors to recruit, train, lead and develop Meat Department employees.
  • Through on-going communication keep staff current with key activities.
  • Supervise, coach, develop, and evaluate Meat Department employees as required.

Requirements:

  • A minimum of two years of experience in a high-volume grocery/retail environment.
  • Strong customer service skills.
  • Record of bottom line and sales results in previous roles.
  • Ability to interpret a variety of instructions both verbally and orally.
  • Computer knowledge of Excel and Outlook.
  • Strong knowledge of grocery operating principles.
  • Exceptional analytical, problem solving and decision making skills with a high attention to detail.
  • Proven organizational, planning and prioritizing skills.
  • Excellent written and verbal communication, interpersonal skills and superior customer service skills.
  • Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers.
  • Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies.
  • Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset.

Working Conditions:

  • Work in extreme conditions.
  • Lift 50+ pounds.
  • Work extended hours.
  • Will be required to stand for long periods occasionally.
  • Use full hand mechanics.
  • Handle or feel and reach with hands and arms.
  • Work in remote areas.

About Northern/NorthMart:

At Northern/NorthMart, we are committed to serving and supporting communities in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food, and our goal is to be the best local shopping choice for everyday household and local lifestyle needs.

Relocation Arrangements:

Candidates must be willing to relocate to multiple markets in the Northernmost regions of Alberta, Manitoba, Ontario, Saskatchewan, Quebec, Nunavut, and Northwest Territories. Relocation arrangements will be made and paid for by The North West Company.

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