Customer Service Representative

1 week ago


Montreal, Quebec, Canada Dorel Home Talent Acquisition Team Full time
Job Summary

We are seeking a highly skilled and bilingual Customer Service Representative to join our Dorel Home Talent Acquisition Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Interaction
    • Respond to customer inquiries and concerns in a timely and professional manner.
    • Provide product and service information to customers.
    • Resolve customer complaints and issues in a fair and efficient manner.
  • Order Processing
    • Process customer orders and requests in a timely and accurate manner.
    • Verify customer information and ensure accurate order fulfillment.
  • Record Keeping
    • Maintain accurate records of customer interactions and transactions.
    • Record details of customer inquiries, comments, and complaints.
  • Communication
    • Communicate effectively with internal departments to ensure seamless customer service.
    • Provide feedback on the efficiency of the customer service process.
Requirements
  • Education and Experience
    • High school diploma or equivalent.
    • Previous experience in a customer service or call center environment.
  • Skills and Qualifications
    • Excellent communication and interpersonal skills.
    • Proficiency in relevant computer applications.
    • Bilingual with English fluency and Spanish as an asset.
    • Problem analysis and problem-solving skills.
    • Attention to detail and accuracy.
    • Data collection and ordering skills.
    • Initiative and autonomous work style.
    • Stress tolerance.
Working Conditions

This is a part-time position with a maximum of 24 hours per week. The schedule includes Saturday from 10:30am to 5:00pm and up to 24 hours per week from Monday to Friday.

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team.



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