Assistant Manager, 48th Ave
4 weeks ago
### Job Summary
We are seeking a highly motivated and experienced Assistant Manager to join our team at Sport Chek. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a high-performing team.
### Key Responsibilities
* Ensure execution of the Customer Experience and provide resolution for all customer concerns.
* Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
* Demonstrate and follow up on execution of visual compliance standards, store maintenance and pricing standards.
* Lead the implementation and execution of standard operating procedures (SOPs).
* Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
* Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
* Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
* Creates efficient store weekly scheduling for both sales and support functions.
### Leadership and Development
* Provide continuous feedback and coaching to Management & team members based on key metrics and observed behaviours through Huddles, one on ones, and performance management coaching programs.
* Create development plans for staff; support and coach to improve any performance gaps and conducts ongoing coaching to improved team.
* Acts as a brand ambassador, promoting our stores, programs, brands, and people internally and externally.
* Effectively problem solve, delegate and follow-up on tasks assigned to team Members.
* Maintain SportChek performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
* Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).
### Requirements
* Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
* Results driven with the ability to build and manage a daily, weekly game plans for the department and store.
* Exceptional communication and organizational skills.
* Superior training and mentoring skills.
* 3-5 years retail management experience required.
* High energy, enthusiasm, and a drive to succeed.
* Basic computer skills required.
### What We Offer
* Competitive salary and benefits package.
* Opportunities for career growth and development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
### How to Apply
If you are a motivated and experienced retail professional looking for a new challenge, please submit your application today.
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