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Customer Service Representative

2 months ago

Orangeville, Ontario, Canada Scotiabank Full time

About the Role

As a key member of our Canadian Banking Branch network, you will be the face of Scotiabank, providing exceptional service to our customers and helping them achieve their financial goals. Your primary focus will be to deliver a personalized experience, building strong relationships and identifying opportunities to meet our customers' needs.

Key Responsibilities

  • Customer Interaction
    • Take a proactive approach to understanding our customers' needs and preferences
    • Process day-to-day transactions and provide assistance with banking services
    • Nurture long-term relationships and identify opportunities to upsell and cross-sell products
  • Technical Expertise
    • Stay up-to-date with Scotiabank's digital banking platforms and mobile applications
    • Assist customers in using these platforms to manage their banking needs
  • Team Collaboration
    • Work collaboratively with colleagues to achieve branch targets and goals
    • Contribute to a positive and inclusive team environment

Requirements

  • Customer Service Skills
    • Proven ability to provide exceptional customer service in a fast-paced environment
    • Strong communication and interpersonal skills
  • Technical Skills
    • Proficiency in using digital banking platforms and mobile applications
    • Ability to troubleshoot technical issues and provide assistance to customers
  • Business Acumen
    • Understanding of financial services and products
    • Ability to identify opportunities to meet customers' needs and drive sales

What We Offer

  • Competitive Compensation and Benefits
    • A comprehensive compensation package, including salary, bonuses, and benefits
  • Opportunities for Growth and Development
    • Training and development programs to enhance your skills and knowledge
    • Opportunities for advancement and career growth
  • A Diverse and Inclusive Work Environment
    • A commitment to diversity, equity, and inclusion
    • A workplace that values and respects individual differences