Customer Service Representative
1 day ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO Financial Group. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their individual needs.
Key Responsibilities- Provide exceptional customer service and support to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
- Identify customer needs and provide advice and guidance on financial solutions that meet their individual needs, including personal banking and credit card products.
- Work collaboratively with our branch team to deliver the desired customer experience and achieve overall business objectives.
- Support operational activities, including inventory management, escalated service requests, and filing.
- Manage, load, and reconcile cash transactions between treasury and various branch units.
- Execute routine tasks within relevant service level agreements.
- No prior experience necessary; post-secondary degree or certification in a related field of study is desirable.
- High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs.
- Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
We offer a competitive salary and a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We also offer opportunities for professional growth and development, as well as a collaborative and supportive work environment.
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