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Surintendant(e) du soutien aux sites de production/Production Site Support Superintendent
2 months ago
**About the Role**
**Finding Better Ways to Provide the Materials the World Needs**
Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals and other materials needed for the global energy transition and for people, communities, and nations to thrive.
We have been mining for almost 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards.
**Key Responsibilities**
- Coordinate and oversee Site Support services for customers in our Sept-Iles, QC and Labrador City, NL operations.
- Deliver end to end visibility of Rio Tinto's Site Support services from an operational perspective.
- Work collaboratively with various IS&T teams to ensure that first level support of their managed equipment and services is agreed and understood.
- Contribute to the Site Support roadmap for Rio Tinto, bringing operational and support considerations together with technical and architectural considerations from other parts of IS&T and the broader business.
- Mentor and develop staff using a supportive, collaborative approach – assign accountabilities, set objectives, establish priorities and develop a culture of giving and receiving feedback.
- Oversee critical and high priority issues to minimize impact to the business, including customer liaison, escalations and critical incident management.
- Build and maintain relationships with our key vendor partners.
- Lead our vendor partners to meet our requirements and identify and implement opportunities for cost savings.
- Ensure operational risk is well understood and controls are in place and maintained to mitigate or eliminate.
- Contribute to the IS&T customer service reputation by maintaining Service Level Agreements at their expected levels while keeping an ongoing focus on excellence and professionalism in all aspects of service support.
- Work with key contacts at the Business Unit level in order to gain a better understanding of their operating environments to ensure Service Support alignment.
- Identify continuous improvement opportunities for consulting/embedding support delivery based on customer and team feedback.
- Managing complaints and escalations in a service-oriented manner.
- Commitment to Health, Safety and Environment (HSE) policies, procedures and activities.
**What You'll Bring**
- A strong safety mindset.
- Bilingual (Fluent in French and English, both written and spoken).
- Experience working on an Operations team.
- Bachelor's Degree.
- Excellent communication skills, both written and spoken.
- A successful track record of vendor and contract management.
- Experience with coordination of resources.
- A broad understanding of IT equipment and systems.
**What We Offer**
- A work environment where safety is always the number one priority.
- Career development & education assistance to further your technical or leadership ambitions.
- A competitive base salary reflective of your skills and experience with annual incentive program.
- Ongoing access to family-friendly health and medical programs, pension and savings plans.
- Attractive share ownership plan.
- Leave for all of life's reasons (vacation/annual, paid parental, sick leave).
- Exclusive employee discounts.
- Domestic relocation assistance.
