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Shift Manager

2 months ago

Simcoe, Canada BLACK STAR MGMT ULC Full time
About the Role

We are seeking a highly motivated and experienced Shift Manager to join our team at Black Star Mgmt ULC. As a Shift Manager, you will be responsible for overseeing the daily operations of our food service team, ensuring that our customers receive exceptional service and that our food quality meets the highest standards.

Key Responsibilities
  • Establish Work Schedules: Create and manage work schedules to ensure adequate staffing levels and optimal team performance.
  • Order Food and Kitchen Supplies: Coordinate the ordering of food and kitchen supplies to maintain a well-stocked inventory and minimize waste.
  • Coordinate Food Preparation Activities: Supervise and coordinate food preparation activities to ensure that meals are prepared to the highest standards.
  • Train Staff on Duties and Safety Procedures: Provide training and guidance to staff on their duties and safety procedures to ensure a safe and healthy work environment.
  • Manage Quality Control Standards: Monitor and maintain quality control standards to ensure that our food meets the highest standards.
  • Address Customer Concerns: Respond to customer complaints and concerns in a professional and courteous manner.
  • Maintain Records: Maintain accurate records of sales, inventory, and employee performance.
  • Prepare Reports: Prepare regular reports on sales, inventory, and employee performance to inform management decisions.
Work Environment
  • Noisy: Our fast-paced environment requires the ability to work in a noisy environment.
  • Odours: Our kitchen environment can be prone to strong odours.
  • Wet/Damp: Our kitchen environment can be wet and damp.
  • Hot: Our kitchen environment can be hot.
  • Outdoors: Our outdoor seating area requires the ability to work in an outdoor environment.
Work Setting
  • Fast Food Outlet or Concession: Our work setting is a fast food outlet or concession.
Supervision
  • Oversight of 5-10 Staff Members: As a Shift Manager, you will be responsible for overseeing a team of 5-10 staff members.
Work Conditions
  • Fast-Paced Environment: Our work environment is fast-paced and requires the ability to work well under pressure.
  • Work Well Under Pressure: Our work environment requires the ability to work well under pressure.
  • Varied Physical Tasks: Our work environment requires the ability to perform varied physical tasks.
Skills and Qualities
  • Client-Focused: As a Shift Manager, you will be responsible for providing exceptional customer service.
  • Strong Interpersonal Skills: You will be working with a team of staff members and will need to have strong interpersonal skills to communicate effectively.
  • Effective Communication: You will need to have effective communication skills to communicate with staff, customers, and management.
  • Team Player with Initiative: As a Shift Manager, you will be responsible for taking initiative and working as part of a team to achieve goals.
  • Dependable: You will need to be dependable and reliable to ensure that our customers receive exceptional service.
Benefits
  • Dental and Health Care Plans: We offer dental and health care plans to our employees.
Social Support
  • Mentorship Programs for Newcomers and Refugees: We offer mentorship programs for newcomers and refugees to support their integration into our team.
  • Diversity Training for a Welcoming Environment: We provide diversity training to ensure that our team is welcoming and inclusive to all employees.
Cultural Inclusion
  • Diversity Training for Youth and Visible Minorities: We provide diversity training to ensure that our team is welcoming and inclusive to all employees, including youth and visible minorities.
  • Mentorship Opportunities: We offer mentorship opportunities to support the growth and development of our employees.