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Client Services Coordinator

2 months ago

Toronto, Ontario, Canada GES Canada Full time
Job Summary

The Account Coordinator is responsible for ensuring the timely and efficient processing of customer orders, resulting in exceptional delivery of services and products for GES Canada.

This role works independently on smaller events and directly supports Client Services Managers on larger events, providing the training and experience necessary to progress into Client Services Manager or Sales positions.

Key Responsibilities
  • Work closely with the MTCC and our facility partners to provide customer services that exceed expectations.
  • Perform the pre-event customer care function, handling both MTCC and GES clients, providing updates on event progress.
  • Communicate with clients to secure all pertinent information relating to their orders.
  • Identify client's needs and vital timelines. Troubleshoot and resolve client's issues.
  • Track and report on monthly budgets.
  • Work closely with outside suppliers when their services are required to complete an order.
  • Assist in the timely preparation and processing of accounts for billing and collection purposes. Perform-administrative functions, (i.e., reception, attending various facility/ department meetings, preparing quotes, maintaining files.
  • Assist Client Services Managers on various projects, where necessary.
  • Perform other duties, deemed necessary, by the Client Services Managers, which may be in other GES departments, including the Head Office.
Skills / Competencies
  • Excellent communication skills both written and oral.
  • The ability to manage their work environment and influence client requirements, while ensuring profitable event execution for GES.
  • Strong customer & service focus.
  • The ability to multi-task while juggling conflicting priorities.
  • Deadline and goal focused.
  • Excellent knowledge of Microsoft Office products, specifically Excel, Outlook, Teams, PowerPoint.
  • Detail oriented, organized, reliable, team player, flexible.
  • Must be willing and able to work weekends, evenings and extended hours as needed.
  • Experience within the tradeshow/live event/event management or similar businesses is desired but not required.