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Technical Support Specialist

2 months ago

Newfoundland and Labrador, Canada Abbott Laboratories Full time
About Abbott Laboratories

Abbott Laboratories is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

Position Summary

Point-of-care diagnostics is a rapidly evolving industry that is helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.

Job Responsibilities
  • Provide first-line technical support to end-users, distributors, and commercial teams via phone, web-based tools, and email.
  • Document complaints and inquiries on products distributed by Abbott ARDx through Infectious Diseases, Toxicology, Cardiometabolic, and Informatics business units.
  • Maintain compliance with medical device and diagnostics post-market surveillance regulations.
  • Review, prioritize, and manage group mailboxes to ensure all inquiries and complaints are actioned.
  • Develop and maintain areas of expertise in product specialisms required for the role.
  • Support the Technical Support Team Lead/Supervisor in their designated country by fostering teamwork and organizing workload.
  • Ensure Hub training material is up to date on product updates/launches and train Hub team as needed.
Requirements
  • Minimum Qualifications: 3rd Level Certificate, Diploma, or Degree in a relevant discipline (e.g., Science, Biomedical, Medical Transcription, Healthcare Services, Nursing, Engineering).
  • Minimum 3 years of experience in a medical/clinical environment or in a customer-facing support role in an associated industry.
  • Fluency in the language required for the role (German).
  • Demonstrates the application of advanced problem-solving methodologies, is detail-oriented, a critical thinker, and experienced at investigating and resolving complex issues.
  • Computer Literate; proficient in MS Word, PowerPoint, Excel, and Outlook.
  • Strong written and verbal communication skills.