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Associate Director Clinical Operations

2 months ago

Vancouver, British Columbia, Canada MPA Recruitment Full time

Job Summary:

MPA Recruitment is seeking an experienced Associate Director, Clinical Operations to join our client's team in Vancouver. As a key member of the leadership team, the successful candidate will be responsible for overseeing clinic and team management, ensuring exceptional client experiences, and driving excellence in clinic operations and team performance.

Key Responsibilities:

  • Oversee the management of Care Coordinators and Client Experience team members
  • Collaborate with the Senior Director, Clinical Operations to drive excellence in clinic operations and team performance
  • Assist with operational leadership and implement strategic initiatives
  • Ensure programs and services meet the highest standards of clinical and client experience
  • Contribute to continuous improvement efforts aimed at enhancing workflow, performance, and the overall experience for team members and clients

Requirements:

  • Proven experience in leadership roles with a strong aptitude for operational management and delivering exceptional client experiences
  • Leadership qualities that inspire and motivate others, actively promoting the organization's culture of Compassion, Innovation, and Excellence
  • Proficiency in implementing best practices to ensure a high standard of expert and compassionate care
  • Ability to develop resources, training materials, and Standard Operating Procedures (SOPs)
  • Excellent interpersonal, written, and verbal communication skills
  • Adaptability to change, embracing learning, and innovating effectively
  • Proficiency in Microsoft Office applications, including Teams, Excel, and PowerPoint, with an intermediate level of understanding of their functionalities

What We Offer:

  • Attractive packages including leading professional development allowances, extended health benefits, and RRSP match