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Client Engagement Specialist
3 months ago
At Element, our employees are dedicated to making a positive impact in the lives of others. We are transforming the fleet management sector by prioritizing people over business, ensuring a remarkable client experience. This mission requires dedication and creativity, and we are seeking individuals who share our vision.
Position Overview
We are in search of a Client Success Associate (FPS Associate) to become a vital part of Element Fleet Management. As the foremost fleet management company globally, we offer unparalleled products, services, and solutions to our clientele.
At Element, every employee plays a crucial role in delivering value to our customers and guaranteeing an outstanding client experience. We are devoted to the success of our clients, employees, and stakeholders by nurturing a culture where each team member can contribute meaningfully.
Are You:
- A client-focused professional capable of thriving in a dynamic environment that encourages agility and embraces an entrepreneurial mindset?
- Proficient in recognizing opportunities for process enhancements and devising solutions utilizing technology and business tools?
As a Client Success Associate (FPS Associate), you will aid clients in reaching their objectives while supporting Element Fleet's goals for account retention and growth. Your responsibilities will include assisting the FPS team with reporting, providing backup support, and leveraging your exceptional customer service skills to ensure the highest level of client satisfaction.
Daily Responsibilities
- Execute daily tactical requests as directed by the FPS Partner/Lead.
- Receive, fulfill, coordinate, and/or escalate requests and activities that facilitate product and asset management.
- Manage exceptions to ensure processes and requests are followed up on promptly and thoroughly.
- Identify requests that necessitate specialized knowledge or escalation; collaborate with subject matter experts to efficiently resolve inquiries.
Qualifications
- High School diploma or equivalent required; a BS/BA in business or a related field is preferred (equivalent customer service experience may be considered in lieu of a degree).
- At least 1 year of customer service experience, ideally in a B2B or service-oriented organization.
- Proficient in Microsoft Office Suite.
- Strong Excel skills, including formulas, data analytics, VLOOKUP, pivot tables, etc.
- A positive attitude and the ability to collaborate effectively with diverse perspectives.
- Capable of managing multiple tasks and priorities efficiently.
- Self-driven and a professional team player who collaborates well with others.
- Able to adapt to a constantly evolving environment while maintaining quality results.
Work Environment
This role requires in-office presence on designated days each week.
Benefits
• A culture that promotes innovation, empowerment, decision-making, and accountability.
• Comprehensive health and welfare benefits tailored to meet the needs of you and your family, fostering a culture of wellness.
• Additional perks, including paid time-off programs (vacation, sick leave, and holidays).
• A hybrid work environment for most positions.
Element Fleet Management and its subsidiaries are committed to equal opportunity employment, valuing diversity and inclusion. We welcome all qualified applicants without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, or any other legally protected factors.
