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Branch Communications Assistant Manager
3 months ago
Requisition ID: 205160
Become part of a purpose-driven team that is dedicated to achieving results within an inclusive and high-performing culture.
Role Overview:
The Assistant Manager, Branch Communications plays a crucial role in the Branch Change Management and Communications team within the Advice & Service Effectiveness department. This position is essential for supporting the Canadian Branch Banking network by delivering consistent employee communications, including News Items, manuals, guides, handbooks, job aids, and FAQs. The individual in this role is tasked with ensuring that relevant and timely communications are disseminated to the Canadian Branch Banking network, thereby enhancing the employee's ability to provide consistent customer experiences.
As a key member of the Advice & Service Effectiveness team, the Assistant Manager will coordinate all necessary publishing activities for online communications directed to the branches as assigned. Collaboration with the Senior Manager, Branch Communications is vital to provide value-added insights and to cultivate business relationships with key stakeholders and partners.
Key Responsibilities:
- Foster a customer-centric culture to strengthen customer relationships and leverage broader banking relationships, systems, and knowledge.
- Ensure effective communication delivery by:
- Accurately and timely publishing communications via SharePoint.
- Collaborating with partners to troubleshoot any issues or concerns.
- Supporting business line partners by managing the publication process for branch communications through the Communication Online Request Environment platform (CORE), including overseeing the Core support mailbox.
- Monitoring the status of communications that are completed or in progress.
- Acting as a Subject Matter Expert for internal and external inquiries related to communications.
- Identifying opportunities for process and technical enhancements and proposing solutions to improve productivity and efficiency.
- Gathering constructive feedback from partners and stakeholders to refine the publishing process.
- Uphold the bank's integrity by adhering to approved publishing protocols, which include:
- Ensuring all necessary sign-offs for assigned work are obtained and verified prior to publication.
- Confirming that communications meet bank standards.
- Following communications guidelines and ensuring compliance with protocols.
- Managing the Branch Communications publishing calendar to prioritize and ensure timely delivery of initiatives.
- Assist the Senior Manager, Branch Communications and the broader Advice & Service Effectiveness team with training initiatives, projects, and events as needed.
- Recognize how the bank's risk appetite and culture should influence daily activities and decisions.
- Strive for operational efficiency in accordance with Scotiabank's Values, Code of Conduct, and Global Sales Principles, while ensuring the adequacy and effectiveness of business controls to meet obligations regarding operational, compliance, AML/ATF/sanctions, and conduct risk.
- Promote a high-performance environment and contribute to an inclusive workplace.
Qualifications:
- Post-secondary education in Communications, Journalism, or a related field.
- A minimum of 2 years of progressive experience in a dedicated communications role, preferably within the financial sector.
- Exceptional organizational, interpersonal, analytical, and problem-solving skills.
- Strong verbal and written communication abilities; above-average writing and editorial skills.
- Excellent organization, time management, prioritization, and proactive problem-solving capabilities.
- Proven ability to collaborate effectively and deliver measurable outcomes in a fast-paced, deadline-driven environment while maintaining a diplomatic yet assertive approach with partners.
- Proficient in PowerPoint, Yammer (or similar enterprise social media platforms), and design software such as Photoshop is advantageous.
- Strong skills in MS Office – Word, Outlook, Excel, and PowerPoint.
- Proficiency in French is a plus.
- Demonstrated collaborative and interpersonal skills in working with diverse individuals and the ability to work independently as well as part of a larger team.
- Familiarity with SharePoint or similar content management systems is beneficial.
- Knowledge of CP style is an asset.
