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Spa Operations Manager

2 months ago

Mississauga, Ontario, Canada HAND & STONE MISSISSAUGA DIXIE Full time
Job Title: Spa Supervisor

We are seeking a highly skilled and experienced Spa Supervisor to join our team at Hand & Stone Massage and Facial Spa in Mississauga Dixie. As a key member of our spa team, you will be responsible for ensuring the smooth operation of our spa services, supervising staff, and providing exceptional customer service.

Key Responsibilities:
  • Supervise and coordinate the activities of spa staff, ensuring that all services are delivered to the highest standard.
  • Assist clients with special needs and provide exceptional customer service.
  • Coordinate activities with other work units or departments to ensure seamless service delivery.
  • Monitor quality and production levels, identifying areas for improvement and implementing changes as needed.
  • Prepare and submit progress reports to management.
  • Requisition or order materials, equipment, and supplies as required.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Train staff in job duties, safety procedures, and company policies.
  • Establish work schedules and procedures to ensure efficient service delivery.
Work Environment:

Our spa is a fast-paced environment where you will be required to stand for extended periods and move around the spa to provide services and supervise staff.

Requirements:
  • 5-10 years of experience in a spa or related industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and provide exceptional customer service.
  • Flexibility and adaptability in a fast-paced environment.
  • Reliability and punctuality.
Benefits:
  • Dental plan.
  • Health care plan.
  • Vision care benefits.
  • Free parking available.
Support for Newcomers and Refugees:

We are committed to supporting newcomers and refugees in our community. We participate in government and community programs that support their social and labour market integration.

Support for Indigenous People:

We are committed to creating a welcoming work environment for Indigenous people. We participate in government and community programs that support their social and labour market integration.

Support for Visible Minorities:

We are committed to creating a welcoming work environment for visible minorities. We participate in government and community programs that support their social and labour market integration.