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Service Advisor
2 months ago
We are seeking a highly motivated and customer-focused Service Advisor to join our team at Keshen Goodman Public Library. As a Service Advisor, you will play a key role in providing exceptional customer service to our diverse community, answering questions, and providing information on library resources and services.
Key Responsibilities- Build and maintain positive relationships with library users, providing a welcoming and inclusive environment.
- Answer customer inquiries, provide readers' advisory services, and refer to appropriate staff as needed.
- Handle cash, credit, and debit transactions, including fines, refunds, and voids.
- Perform opening and closing duties, including balancing cash, preparing deposits, and maintaining cash float.
- Foster a safe environment for library staff and users, monitoring public use of facilities and responding to safety concerns.
- Promote and display library materials, programs, and services.
- Assist with Service Support duties as required.
- Check out materials and assist customers with self-check-out.
- Handle registration and maintenance of library user accounts.
- Select and refer materials for specific clients, including Home Delivery, Borrow by Mail, ELL, and Literacy tutors and learners.
- Provide collection maintenance support, including sorting, processing, repairing, or discarding library materials.
- Host, facilitate, and/or deliver programs, events, and library tours.
- Plan program activities within established frameworks or in an area of personal expertise.
- Promote or provide library services at community sites.
- Assist customers with the library catalogue, electronic resources, Internet, social media, and word processing.
- Assist customers with personal electronic devices, including tablets and phones.
- Assist customers with printing, scanning, photocopying, and faxing.
- Troubleshoot library computers and related equipment.
- Completion of Grade Twelve (12) or equivalent and three (3) years of related experience.
- Read and write English.
- Effective communication skills.
- Basic math skills for cash handling.
- Basic computer knowledge and skills, including Microsoft Office applications and social media.
- Intermediate technology skills, including willingness to learn and experiment with additional tools and technologies.
- Fluency in a second language.
- Previous work experience in a library.
- Experience with public speaking, performance, or hosting events.