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Receptionist for Print Services

3 months ago

Toronto, Ontario, Canada University of Toronto Full time

Position Overview:

The University of Toronto Scarborough is seeking a dedicated Print Hub Receptionist to serve as the initial point of contact for faculty, staff, and students requiring assistance. This role is crucial in facilitating the front-line operations of the Print Hub, addressing general inquiries, and escalating issues as necessary.

About the Institution:

The University of Toronto Scarborough, through its Retail & Conference Services department, offers a diverse range of visitor, conference, and event services, particularly during peak seasons. The revenue generated from these services supports the academic mission of the University.

Your Responsibilities:

  • Manage inquiries within the defined scope and redirect as necessary.
  • Act as the primary contact for general inquiries.
  • Coordinate appointment scheduling.
  • Reserve rooms and arrange necessary accommodations.
  • Maintain information on digital platforms.
  • Facilitate minor purchases.
  • Process accounts receivable in accordance with financial management guidelines.

Essential Qualifications:

  • Completion of a College Certificate in Business or Office Administration, or a combination of relevant education and experience.
  • A minimum of two years of experience in an administrative role, providing front-line support.
  • Experience as the first point of contact handling a high volume of inquiries via various communication channels.
  • Proven ability to update and maintain databases.
  • Experience managing incoming and outgoing correspondence and office practices.
  • Ability to prepare professional correspondence.
  • Strong organizational, multitasking, and time management skills.
  • Excellent verbal and written communication abilities.
  • Exceptional customer service and interpersonal skills.
  • Attention to detail and accuracy.
  • Judgment in handling inquiries appropriately.
  • Commitment to equity, diversity, and inclusion in the workplace.

Preferred Qualifications:

  • Experience in a post-secondary educational environment.

Key Attributes for Success:

  • Effective communicator.
  • Detail-oriented.
  • Capable of multitasking.
  • Highly organized.
  • Positive and collaborative attitude.

Additional Information:

For a comprehensive job description, please contact the HR Office.