Cloud Engineer

1 month ago

Canada Mosaec Full time
Cloud Engineer - OpenStack Expert

We are seeking a highly skilled Cloud Engineer with expertise in OpenStack to join our team. As a Cloud Engineer, you will be responsible for supporting our customers using Atmosphere, our open-source cloud product, and providing critical support to our internal CloudOps team that manages our public and private cloud infrastructure.

Key Responsibilities:
  • Engage directly with customers and the internal CloudOps team, handling issues through phone, ticketing system, and remote sessions.
  • Investigate and resolve complex problems related to Atmosphere's portfolio of products.
  • Contribute to and maintain our knowledge base, sharing knowledge and lessons learned with customers and the internal team.
  • Handle each support case you own in accordance with our Service Level Agreement (SLA), ensuring high customer satisfaction by setting and meeting expectations.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Demonstrable understanding of cloud architecture and principles.
  • Proficiency in Kubernetes and Ceph or other storage platforms.
  • Strong customer service skills, and the ability to interact professionally with a diverse group of customers and internal team.
  • Ability to work independently with minimal direction.
  • A background check is required.
Preferred:
  • Experience with cloud services, particularly with a focus on OpenStack technologies.
  • Relevant certifications in cloud technologies, such as Certified OpenStack Administrator or Certified Kubernetes Administrator.
  • Familiarity with ML2/OVS or OVN.
  • Understanding of networking protocols and principles, as well as network virtualization.

This is a remote role, with a preference for candidates available during the Americas timezones. We offer a dynamic and fast-paced environment where you can expand your technical skills and contribute to the success of our users and operations team.

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