Senior Dispatcher/Router

2 months ago

Brampton, Ontario, Canada Waste Management Full time

Job Summary

As a key member of the Waste Management team, the Senior Dispatcher/Router plays a critical role in ensuring the smooth operation of our logistics and customer service operations. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Communicate with drivers and other stakeholders to resolve issues and optimize routes
  • Handle incoming service orders and direct drivers to ensure timely and efficient service delivery
  • Interact with customers, sales, and operational staff to resolve service issues and improve customer satisfaction
  • Use proprietary software to track activity and manage ticket information
  • Work with routing specialists and route managers to optimize complex routes and improve efficiency
  • Dispatch drivers to calls based on customer needs, driver locations, and daily factors
  • Field incoming calls and emails from customers and other stakeholders, and manage requests for pick-up or container delivery
  • Initiate outbound calls to customers to resolve issues and improve customer satisfaction
  • Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues
  • Record and document information from drivers and distribute to appropriate departments
  • Communicate with maintenance shop personnel and serve as an emergency point of contact for down wires and other issues
  • Serve as a point person for managers and coordinate projects and tasks as necessary
  • Delegate work in manager's absence and serve as an escalation point for other dispatchers
  • Train new dispatchers and provide guidance and support as needed

Requirements

  • High school diploma or equivalent required; additional education or specialized training in transportation, logistics, or customer service preferred
  • Minimum of two years of previous dispatching experience required
  • Strong computer skills and ability to handle multiple programs and systems
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities
  • Desire and ability to learn proprietary software applications

Benefits

Waste Management offers a competitive total compensation package, including medical, dental, vision, life insurance, and short-term disability. Eligible employees also receive paid vacation, holidays, and personal days, as well as a stock purchase plan and company match on RRSP.

  • Senior Dispatcher/Router

    4 weeks ago

    Brampton, Ontario, Canada Waste Management Full time

    Job SummaryAs a key member of the Waste Management team, you will play a critical role in ensuring the smooth operation of our dispatch services. Your primary responsibility will be to communicate effectively with drivers, customers, and other stakeholders to resolve issues and optimize routes.Key ResponsibilitiesWork closely with routing specialists and...

  • Senior Dispatcher/Router

    4 weeks ago

    Brampton, Ontario, Canada Waste Management Full time

    Job SummaryAs a key member of the Waste Management team, you will play a critical role in ensuring the smooth operation of our dispatch services. Your primary responsibility will be to communicate effectively with drivers, customers, and other stakeholders to resolve issues and optimize routes.Key ResponsibilitiesWork closely with routing specialists and...

  • Bilingual Dispatch Supervisor

    1 month ago

    Brampton, Ontario, Canada Metro Supply Chain Full time

    Job Title: Bilingual Dispatch SupervisorAt Metro Supply Chain, we are seeking a highly skilled and experienced Bilingual Dispatch Supervisor to join our team. As a key member of our operations team, you will be responsible for leading all aspects of dispatch operations, ensuring seamless communication with stakeholders, and driving continuous improvement.Key...

  • Bilingual Dispatch Supervisor

    2 weeks ago

    Brampton, Ontario, Canada Metro Supply Chain Full time

    Dispatch SupervisorMetro Supply Chain is a leading provider of strategic supply chain solutions. We are seeking a highly skilled Dispatch Supervisor to join our team.Key Responsibilities:Schedule labor requirements to meet production goals within budgeted cost structures.Maintain and execute daily dispatch/routing plans to ensure accuracy and...

  • Bilingual Dispatch Operations Manager

    2 months ago

    Brampton, Ontario, Canada Metro Supply Chain Full time

    Dispatch Supervisor Job SummaryThe Dispatch Supervisor will be responsible for leading all aspects of dispatch operations, including customer relations, continuous improvement, and people development.Key Responsibilities:Schedule labor requirements to meet production goals within budgeted cost structures.Maintain and execute daily dispatch/routing plans for...

  • Bilingual Dispatch Operations Manager

    2 months ago

    Brampton, Ontario, Canada Metro Supply Chain Full time

    Dispatch Supervisor Job SummaryThe Dispatch Supervisor will be responsible for leading all aspects of dispatch operations, including customer relations, continuous improvement, and people development.Key Responsibilities:Schedule labor requirements to meet production goals within budgeted cost structures.Maintain and execute daily dispatch/routing plans for...

  • Bilingual Dispatch Operations Manager

    4 weeks ago

    Brampton, Ontario, Canada Metro Supply Chain Full time

    Job Summary:The Dispatch Supervisor will be responsible for overseeing all aspects of dispatch operations, including leading the team, managing customer relations, and driving continuous improvement.Key Responsibilities:Schedule labor requirements to meet production goals within budgeted cost structures.Maintain and execute daily dispatch/routing plans to...

  • Senior Network Security Specialist

    2 weeks ago

    Brampton, Ontario, Canada TEEMA Full time

    TEEMA is seeking a highly skilled Senior Network Security Specialist to join our dynamic team focused on creating and enhancing cutting-edge security products.The ideal candidate will have a strong background in network security, hands-on experience with troubleshooting, and a passion for building robust, user-focused solutions.Key Responsibilities:Conduct...

  • Senior Network Project Manager

    4 weeks ago

    Brampton, Ontario, Canada First Point Group Full time

    Job Title: Senior Network Project ManagerWe are seeking a seasoned Senior Network Project Manager to lead our core network projects in telecommunications. The ideal candidate will have over 10 years of experience managing complex projects from start to finish, overseeing expansions, executing migrations, and ensuring flawless delivery.Key...

  • Senior Network Project Manager

    4 weeks ago

    Brampton, Ontario, Canada First Point Group Full time

    Job Title: Senior Network Project ManagerWe are seeking a seasoned Senior Network Project Manager to lead our core network projects in telecommunications. The ideal candidate will have over 10 years of experience managing complex projects from start to finish, overseeing expansions, executing migrations, and ensuring flawless delivery.Key...

  • Senior Network Infrastructure Specialist

    2 weeks ago

    Brampton, Ontario, Canada Aurora Cannabis Full time

    Job Summary:We are seeking a highly skilled Senior Network Infrastructure Specialist to join our IT team at Aurora Cannabis. As a key member of our infrastructure team, you will be responsible for designing, building, and implementing a robust network infrastructure framework for our enterprise technology stack.Key Responsibilities:Design and implement...

  • Senior Network Infrastructure Analyst

    4 weeks ago

    Brampton, Ontario, Canada Aurora Cannabis Full time

    Job Title: Senior Network Infrastructure AnalystWe are seeking a highly skilled Senior Network Infrastructure Analyst to join our IT division. As a key member of our team, you will be responsible for designing, building, and implementing a robust network infrastructure framework for new and existing technology.Key Responsibilities:Participate in projects,...

  • Senior Network Infrastructure Analyst

    4 weeks ago

    Brampton, Ontario, Canada Aurora Cannabis Full time

    Job Title: Senior Network Infrastructure AnalystWe are seeking a highly skilled Senior Network Infrastructure Analyst to join our IT division. As a key member of our team, you will be responsible for designing, building, and implementing a robust network infrastructure framework for new and existing technology.Key Responsibilities:Participate in projects,...

  • Senior Network Infrastructure Analyst

    3 weeks ago

    Brampton, Ontario, Canada Aurora Cannabis Full time

    About the RoleAurora Cannabis is seeking a highly skilled Senior Network Infrastructure Analyst to join our IT team. As a key member of our infrastructure team, you will be responsible for designing, building, and implementing a robust network infrastructure framework for new and existing technology.Key ResponsibilitiesParticipate in projects, design,...

  • Senior Network Infrastructure Analyst

    3 weeks ago

    Brampton, Ontario, Canada Aurora Cannabis Full time

    About the RoleAurora Cannabis is seeking a highly skilled Senior Network Infrastructure Analyst to join our IT team. As a key member of our infrastructure team, you will be responsible for designing, building, and implementing a robust network infrastructure framework for new and existing technology.Key ResponsibilitiesParticipate in projects, design,...

  • Senior Network Infrastructure Specialist

    1 week ago

    Brampton, Ontario, Canada Aurora Cannabis Full time

    Job Title: Senior Network Infrastructure AnalystJob Summary:We are seeking a highly skilled Senior Network Infrastructure Analyst to join our IT division. As a key member of our team, you will be responsible for designing, building, and implementing a robust network infrastructure framework for new and existing technology.Key Responsibilities:Participate in...

  • Senior Network Infrastructure Specialist

    4 weeks ago

    Brampton, Ontario, Canada Aurora Cannabis Full time

    Job Title: Senior Network Infrastructure AnalystDivision: ITJob Location: Ontario (GTA preferred)Hours: 40 hours per weekEmployment Type: Full-time permanent employment in a hybrid work environmentWe are seeking an experienced and innovative professional to join our IT division as a Senior Network Infrastructure Analyst. Reporting to the Manager, IT...

  • Senior Network Infrastructure Specialist

    4 weeks ago

    Brampton, Ontario, Canada Aurora Cannabis Full time

    Job Title: Senior Network Infrastructure AnalystDivision: ITJob Location: Ontario (GTA preferred)Hours: 40 hours per weekEmployment Type: Full-time permanent employment in a hybrid work environmentWe are seeking an experienced and innovative professional to join our IT division as a Senior Network Infrastructure Analyst. Reporting to the Manager, IT...

  • Senior Network Infrastructure Specialist

    4 weeks ago

    Brampton, Ontario, Canada Aurora Cannabis Full time

    Job Title: Senior Network Infrastructure AnalystDivision: ITJob Location: Ontario (GTA preferred)Hours: 40 hours per weekEmployment Type: Full-time permanent employment in a hybrid work environmentWe are seeking an experienced and innovative professional to join our IT division as a Senior Network Infrastructure Analyst. Reporting to the Manager, IT...

  • Senior Network Infrastructure Specialist

    4 weeks ago

    Brampton, Ontario, Canada Aurora Cannabis Full time

    Job Title: Senior Network Infrastructure AnalystDivision: ITJob Location: Ontario (GTA preferred)Hours: 40 hours per weekEmployment Type: Full-time permanent employment in a hybrid work environmentWe are seeking an experienced and innovative professional to join our IT division as a Senior Network Infrastructure Analyst. Reporting to the Manager, IT...