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Head of Volunteer Operations

2 months ago


Calgary, Alberta, Canada Calgary Stampede Full time

About the Calgary Stampede

The Calgary Stampede is a not-for-profit community organization dedicated to preserving and celebrating our western heritage, cultures, and community spirit. Embodying the theme, We're Greatest Together, the Stampede is recognized as one of the most esteemed volunteer-driven organizations globally, governed by a volunteer Board of Directors and supported by thousands of enthusiastic volunteers and dedicated employees throughout the year.

As a premier gathering place, the Calgary Stampede welcomes visitors from Calgary, southern Alberta, and around the globe. Building on a rich history, we are committed to enhancing our role as a purpose-driven, trusted organization that reflects diverse communities. The Stampede is devoted to fostering a safe, fair, and equitable environment, delivering inclusive and welcoming programs, and maintaining ongoing engagement with our communities to celebrate various perspectives alongside our western heritage and culture.

Position Overview

The Calgary Stampede boasts a well-established and adaptable volunteer program comprising over 2,500 committed volunteers. Calgary Stampede Volunteers exemplify western culture by hosting events across the city, supporting community celebrations, and contributing to making the Calgary Stampede The Greatest Outdoor Show on Earth.

Reporting to the Vice President of Communications and Volunteer Services, this role is accountable for the governance and operational planning of all volunteer services-related programs. This includes executing organizational objectives and activities aligned with the Calgary Stampede's strategic plan and volunteer initiatives. The position involves regular interaction with volunteer leaders, providing strategic direction and operational assistance.

Key Responsibilities

The responsibilities of this position encompass, but are not limited to:

  • Overseeing the operations of the Stampede's Volunteer Services division, which includes leading a team of advisory and support staff as well as a systems administration department managing organization-wide accreditation services.
  • Implementing the Volunteer Services Business Plan, establishing and achieving annual work plan goals while ensuring alignment with the organization's Strategic Plan objectives.
  • Collaborating with Executive Management and designated Volunteer Leaders to develop and execute strategies for the Volunteer Services Business Plan, including recruitment strategies and establishing volunteer best practices and standards.
  • Providing mentorship, leadership coaching, and resources to volunteer committee leaders, Staff Liaisons, and Director Liaisons to cultivate a professional and collaborative working environment, ensuring teams are focused on achieving organizational results while upholding the reputation and brand of the Stampede.
  • Managing all volunteer and Shareholder reporting requirements to the Board and supporting Shareholder record-keeping and communications as directed by the Corporate Secretary.
  • Building industry networks, staying informed on sector best practices, and ensuring the Calgary Stampede's volunteer program evolves with sector and community changes.
  • Regularly supplying information and reports to Executive Management to ensure programs remain current and effective.
  • Promoting the Calgary Stampede's volunteer program and representing the organization through public speaking engagements, functions, and meetings with stakeholders.
  • Developing and managing departmental operating and capital budgets.

Qualifications & Experience

The ideal candidate will be proactive, optimistic, and have experience in a dynamic environment where they have successfully managed multiple priorities. Key qualifications include:

  • Post-secondary education in Volunteer Management, Human Resource Management, Business Administration, or a related field is preferred. A combination of education and experience will be considered.
  • A volunteer management certificate is an asset.
  • A minimum of 10 years of relevant experience is required.
  • Familiarity with Salesforce as a volunteer database management system is preferred.
  • Experience in human resources-related business systems management.
  • A generalist background in human resources, with at least four years of experience in volunteer management overseeing a significant number of volunteers and employees in both public and youth mentoring environments.
  • Professional mediation skills.
  • Knowledge of Human Rights legislation, Occupational Health and Safety legislative requirements, and Vulnerable Sector requirements for volunteers.
  • Proven ability to establish and maintain productive client relations, strategic partnerships, and networks both within and outside an organization.
  • Demonstrated success in change management to influence outcomes and drive the success of volunteer resource initiatives.
  • Availability to work irregular hours, including evenings and weekends, as many volunteer events and meetings occur during these times.

Benefits

The Calgary Stampede offers a unique and exciting work environment, an excellent total compensation package, and opportunities for advancement and employee training.

Application Process

Interested candidates are encouraged to submit their resumes. All applicants will be acknowledged, and only those selected for interviews will be contacted.