Retail Service Team Leader

1 month ago

Richmond Hill, Ontario, Canada Farm Boy Full time

Company Overview

At Farm Boy, we are dedicated to crafting an enjoyable and vibrant shopping experience for everyone. Our commitment to excellence extends to both our team members and customers, as we strive to provide a distinctive fresh food shopping atmosphere.

As we expand our presence in Ontario, we are eager to bring on new team members who share our enthusiasm for delivering the finest fresh shopping experience.

Role Overview

The Service Department Manager is accountable for achieving the objectives and targets set forth by the Store Manager. This role involves overseeing the daily operations of the department, which includes inventory management, product presentation, workforce scheduling, and customer relations. The execution of these responsibilities must reflect a commitment to quality service for all employees, customers, and suppliers, adhering to the Farm Boy Way.

Key Responsibilities:

Deliver exceptional customer service and uphold Farm Boy's vision of providing the best fresh shopping experience. Collaborate with the Store Manager and Front-End Specialist to implement strategies aimed at meeting defined goals and targets while assessing systems, programs, and initiatives. Foster team development through interviewing, training, performance reviews, coaching, and recognition, while maintaining confidentiality and trust. Maintain effective communication to guide the service team, including personalized coaching, performance metrics, product identification, and adherence to corporate policies. Protect Farm Boy's financial data, manage safety protocols, maintain documentation, and ensure the integrity of front-end staff operations. Ensure compliance with government regulations and corporate health and safety standards. Participate in store management rotation as a Manager on Duty, including responsibilities such as store opening/closing and emergency contact support. Supervise department personnel and be accountable for departmental performance, including customer service at the cash register, cart retrieval, and overall cleanliness. Schedule staff and verify attendance and payroll documentation. Oversee the management of the Floral Department, including merchandising, ordering, inventory control, and financial oversight. May be required to perform additional related duties as needed.

Qualifications:

Typically requires completion of a post-secondary program with a focus on business, along with a minimum of 3 years of relevant supervisory or management experience, or an equivalent combination of education and experience. Successful completion of a Public Health Food Handler certification, Smart Serve, and Level A First Aid and Basic CPR certification, or the commitment to obtain these within 6 months. Strong organizational and interpersonal skills, along with proficient mathematical and analytical abilities. Clear and effective communication skills, both written and verbal. Sound judgment and decision-making capabilities when interacting with customers and team members. Ability to adapt to both manual and automated systems/tools. Proficient in working in a fast-paced environment while prioritizing tasks and maintaining high performance levels. Flexible availability, including weekends, evenings, and holidays. Fluency in English and French is considered an asset.

Work Environment:

Engaging with multiple individuals or departments while managing several simultaneous deadlines. Required to stand and walk for extended periods during shifts. Must be able to lift, carry, or handle heavy items.

Additional Information:

Accommodation is available upon request for applicants and employees with disabilities.

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