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Front Desk Clerk

2 months ago

Jasper, Canada Athabasca Motor Hotel 1972 Ltd. Full time
Job Summary

Athabasca Motor Hotel 1972 Ltd. is seeking a highly organized and detail-oriented Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies and room assignments.
  • Customer Service: Resolve complaints and claims, provide general information about points of interest in the area, and exchange foreign currency.
  • Administrative Tasks: Balance cash, complete balance sheets and cash reports, and perform clerical duties such as faxing, filing, and photocopying.
  • Communication: Answer telephone calls, relay messages, and assist clients/guests with special needs.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience in a similar role is an asset.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and attention to detail.
Benefits
  • Health Benefits: Dental plan, disability benefits, health care plan, and vision care benefits.
  • Financial Benefits: Bonus, group insurance benefits, and life insurance.
  • Long-term Benefits: Long-term care insurance and maternity and parental benefits.
Work Environment

Athabasca Motor Hotel 1972 Ltd. offers a supportive and inclusive work environment. We are committed to providing physical accessibility accommodations and supporting newcomers and refugees.