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Senior Supply Chain Systems Analyst

2 months ago

Brampton, Ontario, Canada Loblaw Companies Ltd - Head Office Full time
Job Title: Senior Supply Chain Systems Analyst

We are seeking a highly skilled Senior Supply Chain Systems Analyst to join our team at Loblaw Companies Ltd - Head Office. As a key member of our Supply Chain Logistics organization, you will play a critical role in the standardization of processes, measurement and reporting, and systems design and deployment to support day-to-day operations and changes within our Supply Chain.

Key Responsibilities:
  • Participate and support multiple projects to drive business growth and improvement.
  • Work with operational subject matter experts to document system/application user stories and communicate requirements to IT and Vendor partners.
  • Serve as a liaison between Operations and IT to design, develop, and implement requirement solutions.
  • Collaborate with IT leads and developers to implement requirement solutions.
  • Collaborate with testing teams to define and execute testing plans (QA SIT and UAT).
  • Work with operations stakeholders on system implementation and sustainment of the new application and reinforce new business processes.
  • Provide continuous support and training throughout the go-live process, and be a central point of contact for colleagues on related issues.
  • Perform data validation, functional design, and testing in support of deliverables.
  • Analyze issues and data to identify opportunities for system optimization.
  • Present the results of analyses, of business issues/needs, and functionality of project results to operational leadership in a clear and concise format.
  • Create incident tickets for issue resolution; ensure incidents are raised and addressed within agreed time frames and SLAs; provide status updates to stakeholders.
  • Work with IT, Vendor Partners, and data teams as required to resolve system issues.
  • Facilitate status updates with user groups and management on issue status, system availabilities, system changes, and training needs.
  • Process and track change requests and defects that are received.
  • Provide individual coaching to help users troubleshoot errors and to train users on more complex processes.
  • Assist Learning & Development to design training materials.
  • Deliver training or provide support to SMEs and/or end users.
Requirements:
  • 3-5 years' experience in Supply Chain or Software System Projects.
  • University or College degree in computer science, Industrial Engineering, business technology management, or supply chain management is ideal.
  • Project Management Credentials is an asset.
  • Proficient in Microsoft Office (Excel, Outlook, PowerPoint, Visio, etc.).
  • Highly motivated to meet all deadlines and expectations.
  • Flexible to adapt to changing dynamics and problem-solving approach.
  • Excellent written and verbal communication skills.
  • Very detail-oriented with strong organizational, project, and time management skills.
  • Extensive problem-solving experience, conducting and identifying root cause analysis, escalating issues as necessary.
  • Demonstrated Project Management competencies.
  • Previous experience with any of the following systems is an asset: Manhattan (WM/LM), Blue Yonder (TMS), Red Prairie Time & Attendance, SAP, Kronos, Samsara, Project 44, Power BI.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.