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Senior Operations Consultant

3 months ago

Vaughan, Ontario, Canada Payment Solution Providers Full time
Position Overview

The role of the Senior Operations Consultant involves a permanent commitment to enhancing operational efficiency within a dynamic business environment. This position requires proficiency in English and entails a standard workweek of 37.5 hours.

Qualifications
  • Education: Bachelor's degree is mandatory.
  • Experience: A minimum of 3 to 5 years in a relevant field is required.
Work Environment
  • General office setting.
  • Engagement in business services.
Key Responsibilities
  • Evaluate and advise on managerial techniques and organizational structures.
  • Establish standards for quality management and assurance.
  • Conduct thorough research to assess the effectiveness of managerial policies and programs.
  • Recommend enhancements to existing methods, systems, and procedures.
  • Plan and implement operational reorganizations.
  • Supervise a team of 3-4 staff members.
  • Deliver exceptional customer service.
  • Facilitate staff training and development.
  • Oversee the creation of communication strategies.
  • Manage knowledge effectively within the organization.
  • Provide coaching and mentoring to team members.
  • Guide staff in developing and executing service quality assessment strategies.
  • Ensure accurate account reconciliation.
  • Monitor and maintain financial control systems.
  • Guarantee compliance with company practices and procedures during settlements.
  • Oversee process start-up, shut-down, and troubleshooting activities.
  • Handle electronic transactions utilizing computer systems.
  • Document reporting requirements, inquiries, logic, results, and recommendations for other information systems professionals.
Technical Proficiency
  • Proficient in Excel Visual Basic for Applications (VBA).
  • Familiarity with Jira and Microsoft Dynamics NAV.
  • Skilled in Microsoft Visio, MS Word, MS Excel, SharePoint, MS Access, MS PowerPoint, MS Outlook, MS Project, and Microsoft Visual Studio.
  • Experience with HTML editing software and Atlassian Confluence.
  • Knowledge of Figma and MS Office.
Specialization Areas
  • Business management and process improvement.
  • Analysis of business methods and management.
  • Project management and business process management.
  • User experience design and e-commerce.
  • Technical support and operational methods research.
Security and Safety
  • Completion of a criminal record check.
  • Verification of driver's validity license.
  • Basic security clearance is required.
Transportation Information
  • Access to public transportation is available.
Work Conditions
  • Ability to thrive in a fast-paced environment.
  • Capacity to work under pressure and meet tight deadlines.
  • Attention to detail is crucial.
  • Manage a large workload effectively.
Personal Attributes
  • Demonstrates accuracy and client focus.
  • Exhibits efficient interpersonal skills.
  • Possesses excellent oral and written communication abilities.
  • Shows flexibility and sound judgment.
  • Highly organized and a team player.
  • Strong time management skills and integrity.
Health and Financial Benefits
  • Comprehensive dental and health care plans.
  • Coverage for paramedical services and vision care benefits.
  • Group insurance benefits are also provided.