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Reservations Supervisor

2 months ago

Calgary, Alberta, Canada Canarockies Tourism Full time
Job Title: Reservations Supervisor

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Canarockies Tourism. As a key member of our operations team, you will be responsible for coordinating and supervising the work of our reservations staff, ensuring seamless customer service delivery and business continuity.

Key Responsibilities:
  • Supervise and Coordinate Reservations Staff: Lead and manage a team of reservations staff, providing guidance and support to ensure excellent customer service and efficient operations.
  • Client Focus: Assist clients with special needs, ensuring their requirements are met and exceeded.
  • Operations Management: Maintain the operation of computer systems, equipment, and machinery, arranging repair work as needed to ensure business continuity.
  • Staff Management: Hire, train, and develop staff in job duties, safety procedures, and company policies.
  • Requisition and Supplies: Requisition materials and supplies as needed to support operations.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a similar role.
  • Work Setting: Travel agency environment.
  • Security and Safety: Criminal record check required.
  • Work Conditions and Physical Capabilities: Fast-paced environment, large workload, tight deadlines, and work under pressure.
  • Personal Suitability: Accurate, client-focused, efficient interpersonal skills, excellent oral communication, initiative, judgement, organized, and team player.
Support for Persons with Disabilities:
  • Offers mentorship, coaching, and/or networking opportunities for persons with disabilities.
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities.
  • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities.
Support for Newcomers and Refugees:
  • Participates in a government or community program or initiative that supports newcomers and/or refugees.
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees.
  • Does not require Canadian work experience.
Support for Youths:
  • Offers on-the-job training tailored to youth.
  • Offers mentorship, coaching, and/or networking opportunities for youth.
  • Provides awareness training to employees to create a welcoming work environment for youth.
Support for Indigenous People:
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses, and organizations.
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
  • Facilitates access to Elders who can offer support and guidance to Indigenous workers.