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Retail Store Manager

2 months ago

Sherwood Park, Alberta, Canada Shell Canada Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Shell Canada. As a key member of our retail operations, you will be responsible for overseeing the day-to-day activities of our retail stores, ensuring excellent customer service, and driving sales growth.

Key Responsibilities
  • Supervise and Train Staff: Lead and motivate a team of sales associates, providing guidance and support to ensure they meet sales targets and provide exceptional customer service.
  • Manage Store Operations: Oversee the efficient operation of the store, including inventory management, visual merchandising, and maintaining a clean and safe shopping environment.
  • Drive Sales Growth: Analyze sales data and develop strategies to increase sales, improve customer engagement, and enhance the overall shopping experience.
  • Resolve Customer Issues: Address customer complaints and concerns in a professional and courteous manner, ensuring a positive shopping experience.
  • Manage Inventory and Stock: Order merchandise, manage inventory levels, and maintain accurate records to ensure efficient stock management.
  • Prepare Reports and Analytics: Compile and analyze sales data, customer feedback, and other relevant metrics to inform business decisions and drive growth.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 year in a retail management role
  • Work Setting: Fast-paced retail environment with a focus on customer service and sales growth
  • Physical Capabilities: Ability to stand for extended periods, work in a fast-paced environment, and maintain attention to detail
  • Personal Suitability: Accurate, excellent oral communication, flexibility, reliability, team player, and dependability
What We Offer
  • Competitive Salary: A competitive salary and benefits package
  • Opportunities for Growth: Opportunities for career advancement and professional development
  • Collaborative Team Environment: A dynamic and supportive team environment