Lead Business Systems Analyst, Enterprise Platforms

1 month ago

Kitchener, Ontario, Canada Accoravillage Full time
Job Title: Lead Business Systems Analyst, Enterprise Platforms

Job Summary:

We are seeking a highly motivated Lead Business Systems Analyst to join our Enterprise Content Management IT team. The successful candidate will be a highly analytical specialist, responsible for both business and technical analysis, focused on bringing efficiency and business value to various business teams.

Key Responsibilities:

  • Manage a schedule of key enhancement initiatives and implementations
  • Partner with business leaders to understand overall priorities across the line of business enhancement requests
  • Provide systems analysis, problem solving and translate business requirements into functional solution specifications for larger complex ECM and cross system projects
  • Conduct reviews and provide feedback on functional solution specifications, system flow charts, diagrams and technical architecture documents prepared by BSA's on the team
  • Perform quality assurance testing, including creation and execution of test strategies, test plans and test cases and defect management, to ensure solution quality and functional acceptability
  • With a combined customer service, analytical, and technical focus, this role will drive the daily production support operations and activities for the ECM support team
  • Mentoring operational team members for growth and development. Supporting the Manager, they will also contribute to performance assessments of team members and actively participate in interviewing and onboarding

Requirements:

  • 8+ years of experience in Business Systems Analyst role
  • Strong to expert knowledge and experience writing functional requirements, use cases and process flows
  • Strong analytical and problem-solving skills and the ability to lead the delivery of complex solutions in a fast-paced environment
  • High attention to detail and desire for quality. Ability to expertly manage time and juggle multiple priorities to execute high quality deliverables
  • Solid operational support leadership skills, including partnering with ECM IT team in troubleshooting system health and communicating effectivity with business and other IT partners to define and resolve issues
  • Strong to expert knowledge and experience with Enterprise Workflow, case and queue management or automation solutions
  • Outstanding communications (written, verbal, presentation) and negotiation skills and experience with conveying complex, technical information to non-technical audiences
  • Expert interpersonal skills in order to effectively mentor and coach staff with respect to IT service issues, technologies, processes and considerations
  • Strong experience with resource management as it pertains to scheduling, project execution and daily operations
  • An outstanding team player, focused on customer service excellence, technical execution, diligence to the process, and doing the right thing
  • Team-oriented and skilled in working within a collaborative environment. Strong interpersonal and partnership building skills; can reach out and engage a variety of individuals
  • Expert knowledge of and experience with ITIL IT service management processes
  • In-depth understanding of application infrastructure, database and technical platforms

What's in it for you:

  • A healthy work-life balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company's pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • An onsite full-service cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks
  • Regular EQ Together events focused on company togetherness and collaboration

About Accoravillage:

Accoravillage is a company that values employee wellness and provides a healthy work-life balance. We offer a range of benefits, including an annual bonus program, annual vacation allowance, and company-paid benefits program. We also provide an additional paid volunteer day each year, immediate enrollment in our pension program with employer matching, and employee resource groups that support an inclusive work environment.

We are committed to providing our employees with the tools and resources they need to succeed in their roles. This includes tuition support and specialized program assistance, as well as an onsite full-service cafeteria with a variety of daily options. We also offer discounts on company products and services, and access to exclusive employee perks.

At Accoravillage, we believe in the importance of company togetherness and collaboration. We host regular EQ Together events that bring our employees together and foster a sense of community and connection.

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