Senior Network and Technology Operations Specialist

1 week ago

Cambridge, Ontario, Canada Arctic Wolf Full time
About the Role

Arctic Wolf is seeking a highly skilled Senior Network and Technology Operations Specialist to join our Global Technical Operations (GTO) team. As a key member of our organization, you will be responsible for designing, building, and maintaining tooling and automation with code to improve the quality of our GTO team.

Key Responsibilities
  • Lead projects, incidents, tasks, and initiatives, and own the technical outcome.
  • Represent Global Technical Operations to key stakeholders.
  • Design and implement automation for GTO.
  • Investigate fleet-wide issues and create action plans.
  • Collaborate with R&D and Product on critical or time-sensitive issues and drive resolutions for high-impact issues for our customers.
  • Work with customers to solve technical issues.
  • Leverage your communication skills and ability to make complex technical issues simple to understand.
Requirements
  • 5-7 years of relevant experience in a networking and development background.
  • Advanced development or scripting experience with Python.
  • Strong communication skills – both written and verbal.
  • Affinity for solving technical challenges.
  • Background and experience with networking and cybersecurity.
  • Experience with Ubuntu, AWS, Elastic Search, Kibana, Outlook365, Zendesk, Jira is a plus.
  • Development or scripting experience with Ruby, Powershell, GO recommended.
  • Development tooling experience with Git, docker, Terraform, and Ansible, a bonus.
About Arctic Wolf

At Arctic Wolf, we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We've been named one of the most innovative companies in the world and have received numerous awards for our excellence in security operations.

We believe in diversity and inclusion, and truly value the unique qualities and perspectives all employees bring to the organization. We also believe in corporate responsibility and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community.

We offer a comprehensive compensation and benefits package, including equity for all employees, bonus or commission pay based on role, flexible time off, paid volunteer days, and paid parental leave.

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