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Senior Applications Support Specialist

2 months ago

Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

About the Role:

Societe Generale is seeking a highly skilled Senior Applications Support Specialist to join our Global Banking Technology & Operations team. As a key member of our team, you will be responsible for providing exceptional support to users of our regulatory reporting and trading applications.

Key Responsibilities:

  • Provide timely and effective support to users of our applications, ensuring minimal disruption to business operations.
  • Contribute to development projects within an agile team, leveraging your technical expertise to drive innovation and improvement.
  • Execute quality, non-regression, and post-deployment tests to ensure the integrity of our applications.
  • Conduct data analysis to inform business decisions and drive process improvements.
  • Develop and implement high-quality analysis and action plans for incident remediation.
  • Familiarize yourself with monitoring and job scheduling concepts to optimize application performance.

Requirements:

  • Bachelor's degree in computer science or a related field.
  • Proficiency in English and French languages.
  • Ability to communicate effectively in English, both orally and in writing, to collaborate with colleagues and partners in the United States.

What We Offer:

  • Supportive maternity, paternity, parental, and adoption leave policy.
  • Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories.
  • Fully sponsored virtual healthcare assistance and Employee Assistance Program.
  • Various Employee Resource Groups (ERG) to engage with.
  • A culture of continuous development through various training programs.

Hybrid Work Environment:

Societe Generale offers a hybrid work arrangement that balances remote work with on-site collaboration, promoting interaction and collaboration while adhering to all SG standard protocols.