Service Associate

4 weeks ago

Toronto, Ontario, Canada Shangri-La Full time

Shangri-La Toronto

We are seeking a highly skilled and dedicated Service Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide personalized assistance to guests, responding to their needs and requests in a timely and professional manner.
  • Maintain expertise on local venues, attractions, and events, providing recommendations and making arrangements as needed.
  • Interact with guests to provide information, assist with personal events, and make bookings and reservations.
  • Meet service expectations proactively, promptly, and professionally, demonstrating genuine care and attention to detail.
  • Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy, and humility.
  • Perform Service Associate-Bellperson duties and shifts as required.
  • Undertake other ad hoc related responsibilities as required.

Requirements:

  • Service Excellence: Genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
  • Detail oriented: Care and attention to details in a multi-tasking environment.
  • Functional Knowledge: Familiarity with 5-star expectations for Front Desk, Reservations, and Service Center procedures, systems, and protocol.
  • Operational Competence: Familiarity with/ability to learn and follow Shangri-La deliverables, Shangri-La Toronto service standards, programs, policies, and procedures.
  • Communication: 100% English language proficiency, other languages useful.
  • Decision making: Able to prioritize, making prompt and reasonable decisions.
  • Problem solving: Adept at juggling multiple needs, calmly, respectfully, creatively, and successfully resolve problems as required.
  • Emotional maturity: Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy, and humility.
  • Ethical and professional conduct: Fulfills responsibilities with highest integrity.
  • Technology proficiency: Fully competent in all systems used within department, including Windows-based programs and PDA technology.

Shangri-La Toronto is committed to providing a barrier-free work environment and will provide reasonable accommodation in the application and interview process for this position upon request.

Other Requirements:

  • Minimum 2 years previous work experience in a similar capacity in an international world-class hotel.
  • Previous Shangri-La Hotels and Resorts experience useful.
  • Flexibility in schedule and availability on weekdays, weekends, and/or holidays is required.
  • Must be eligible to work in Canada.

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