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AV and IT Support Technician
3 months ago
Position Overview:
1102 CSC Canada is in search of a proficient IT/AV Support Technician to become a vital part of our team in Vancouver. The successful candidate will possess at least 2 years of experience in managing sophisticated AV technologies and IT frameworks. Your role will encompass providing IT assistance, overseeing inventory, contributing to projects, and ensuring the seamless functionality of IT/AV systems during various events.
Essential Qualifications:
- At least 2 years of demonstrated experience in supporting advanced AV technologies and infrastructure.
- A minimum of 2 years of experience in IT support focused on networking.
- Proven track record of 2 years in providing IT support across diverse platforms.
- Attention to detail and the ability to perform tasks effectively under pressure.
- Strong communication skills with the capability to collaborate with cross-functional teams and clients.
- Moderate experience in managing third-party vendors and IT projects.
- Up-to-date knowledge of the latest IT and AV technologies.
- Experience in supporting large-scale events and managing server rooms is advantageous.
Key Responsibilities:
- Assist in daily IT support operations and handle escalations.
- Engage with staff and clients to ensure the availability of IT/AV infrastructure for meetings and events.
- Support high-level meetings and events, addressing technical issues as they arise.
- Set up and test audio-visual equipment for presentations and conferences.
- Coordinate with external vendors for necessary equipment support.
- Provide on-site assistance during events and help presenters with technical challenges.
- Manage and maintain video conferencing rooms equipped with Microsoft Teams and QSC systems.
- Assist users in scheduling and conducting virtual meetings and webinars.
Vendor Management & On-Site Coordination:
- Initiate and oversee support cases with vendors.
- Collaborate with vendors remotely and arrange on-site visits as needed.
General IT Responsibilities:
- Assist with desktop and mobile support, AV testing, software updates, and IT inventory management.
- Document processes and procedures related to IT tasks.
Work Environment:
This role requires 100% on-site presence in our Vancouver office.