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AV and IT Support Technician

3 months ago


Vancouver, British Columbia, Canada 1102 CSC Canada Full time

Position Overview:

1102 CSC Canada is in search of a proficient IT/AV Support Technician to become a vital part of our team in Vancouver. The successful candidate will possess at least 2 years of experience in managing sophisticated AV technologies and IT frameworks. Your role will encompass providing IT assistance, overseeing inventory, contributing to projects, and ensuring the seamless functionality of IT/AV systems during various events.

Essential Qualifications:

  • At least 2 years of demonstrated experience in supporting advanced AV technologies and infrastructure.
  • A minimum of 2 years of experience in IT support focused on networking.
  • Proven track record of 2 years in providing IT support across diverse platforms.
  • Attention to detail and the ability to perform tasks effectively under pressure.
  • Strong communication skills with the capability to collaborate with cross-functional teams and clients.
  • Moderate experience in managing third-party vendors and IT projects.
  • Up-to-date knowledge of the latest IT and AV technologies.
  • Experience in supporting large-scale events and managing server rooms is advantageous.

Key Responsibilities:

  • Assist in daily IT support operations and handle escalations.
  • Engage with staff and clients to ensure the availability of IT/AV infrastructure for meetings and events.
  • Support high-level meetings and events, addressing technical issues as they arise.
  • Set up and test audio-visual equipment for presentations and conferences.
  • Coordinate with external vendors for necessary equipment support.
  • Provide on-site assistance during events and help presenters with technical challenges.
  • Manage and maintain video conferencing rooms equipped with Microsoft Teams and QSC systems.
  • Assist users in scheduling and conducting virtual meetings and webinars.

Vendor Management & On-Site Coordination:

  • Initiate and oversee support cases with vendors.
  • Collaborate with vendors remotely and arrange on-site visits as needed.

General IT Responsibilities:

  • Assist with desktop and mobile support, AV testing, software updates, and IT inventory management.
  • Document processes and procedures related to IT tasks.

Work Environment:

This role requires 100% on-site presence in our Vancouver office.