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Centre Director
2 months ago
The Centre Director is responsible for overseeing the overall customer experience, sales, and local marketing strategies of the Centre to achieve performance goals and drive growth. This role involves managing day-to-day Centre operations to ensure a consistent, high-quality educational experience for Sylvan customers while controlling costs.
Key Responsibilities- Provide exceptional customer service and ensure timely responses to all calls and walk-in inquiries.
- Manage the day-to-day operation of the Centre, including supervising staff and monitoring performance metrics.
- Meet sales and expense financial targets, and implement interventions to improve performance as needed.
- Select, develop, and motivate Centre staff, conducting regular performance reviews and providing coaching and feedback.
- Review and implement corporate communications, ensuring effective communication flow to Centre staff.
- Collaborate with the Director of Education to ensure good instructional management and support.
- Direct the sales and service process throughout the customer lifecycle, promoting financing options and managing the application/closing process.
- Develop and execute marketing and sales strategies to drive new enrollments and grow the Centre.
- Establish and maintain relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations.
- Conduct school visits to establish and maintain partnerships and marketing opportunities.
- Ensure the Centre maintains a professional appearance according to Sylvan standards.
- Ensure adherence to established Sylvan operating standards, with particular attention to student safety and well-being.
- Bachelor's degree required.
- Minimum three years of customer service experience, with retail sales experience preferred.
- Experience using Microsoft Office and other standard business applications, including current social media tools.
- Knowledge of general office equipment, such as copiers, printers, and office phones.
- Experience using social media (Facebook, Twitter, etc.) preferred.
- Familiarity with instructional technology and tablet computers preferred.
- Strong customer service, interpersonal, and communication skills.
- Proven ability to use customer service and consultative sales skills to establish and build relationships.
- Proven sales skills with a strong sense of urgency.
- Proven ability to supervise, coach, and develop Centre staff.
- Strong presentation skills for small group opportunities.
- Ability to track and interpret business metrics and financial statements.
- Strong analytical and problem-solving skills.
- Strong word processing, data entry, and other administrative skills.
- Strong organizational skills, with the ability to manage multiple tasks and be flexible.
- Proven ability to communicate effectively in writing, with the ability to proofread and edit copy.
- Ability to work collaboratively, with a strong team player mindset.
- Ability to work a flexible schedule, including evenings and weekends.
- Ability to occasionally lift and/or move up to ten pounds.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge, and abilities required.
