Education Assistant
3 days ago
We are seeking a highly organized and detail-oriented RES Assistant to provide exceptional support to our students, staff, and external stakeholders. As a key member of our RES unit, you will be the first point of contact for inquiries and provide top-notch customer service, clerical support, and data entry services.
About the Role:- Provide administrative support to the RES unit, including responding to inquiries, processing data, and maintaining accurate records.
- Work closely with senior team members to ensure seamless delivery of RES services, adhering to College policies, procedures, and standards.
- Assist in the development and implementation of RES services, processes, and projects, contributing to the growth and improvement of our services.
- Respond to inquiries and provide information to students, staff, and external stakeholders.
- Process and maintain accurate records, including data entry and document management.
- Provide clerical support, including preparing documents, reports, and presentations.
- Work collaboratively with senior team members to achieve departmental goals and objectives.
- Grade 12 completion plus one (1) year post-secondary certificate in a related discipline.
- One (1) year of related experience in providing customer service and/or clerical support, preferably in an educational environment.
- An equivalent combination of experience and education may be considered.
- Experience with integrated student record systems or similar computerized systems is an asset.
- Working knowledge of post-secondary policy and procedures, programs, and registrarial processes is preferred.
- Working knowledge of the BC post-secondary system is preferred.
- Excellent written and verbal communication skills.
- Excellent attention to detail and ability to enter data accurately.
- Excellent organizational skills and ability to prioritize tasks effectively.
- Demonstrated ability to provide exceptional customer service, respond to inquiries, and provide information, assistance, and related services.
- Ability to work well under pressure, dealing with a constant flow of inquiries, requiring endurance and stamina.
- Ability to work with challenging or difficult situations.
- Ability to work independently and in a team environment.
- Ability to multitask and work with frequent interruptions, while adhering to strict deadlines.
- Ability to investigate and listen to solve problems and provide solutions.
- Excellent ability to maintain a respectful workplace environment.
- Ability to foster effective communication and teamwork among employees.
- Ability to interpret and apply College, government, and departmental policies, procedures, and guidelines.
- Ability to exercise judgment, tact, and discretion.
- Ability to maintain confidentiality of records and information.
- Intermediate level in the use of standard computer applications, including word processing, spreadsheets, presentation, and email.
- Ability to achieve a keyboarding speed of 40 wpm.
- Oral and written fluency in a secondary language: Korean, Mandarin/Chinese, Vietnamese, Tagalog, Spanish, Portuguese, or another language consistent with current departmental priorities.
Monday to Friday, 8:30am - 4:30pm
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