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Patient Experience Specialist
2 months ago
About the Role
The Patient Relations Specialist will play a vital role in ensuring that the patient and family experience is aligned with the Hospital's Mission of Putting Patients First in Everything We Do. This position requires a high level of flexibility and priority of time management in a fast-paced and changing environment.
Key Responsibilities
- Partner with healthcare teams and leadership to provide support, guidance, and direction to build capacity and leadership for concerns to be managed at the local level.
- Support patients, families, staff, physicians, and volunteers in the compliment and concern process.
- Collaborate, consult, and partner with Patient Safety and Risk Management Specialists and Quality Improvement Specialists as required.
- Provide support for hospital initiatives focused on the patient and family experience, quality, safety, and risk.
Requirements
- Regulated Health Professional with a minimum of 5 years clinical experience preferred.
- Member of a Regulated College in Ontario.
- Undergraduate degree preferred.
- Experience in a Patient and Family Relations Role preferred.
- Bilingualism in French/English an asset.
About North York General Hospital
North York General Hospital is a dynamic and innovative healthcare organization that is committed to providing exceptional patient care. We are a leading community academic hospital that is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners.
