Customer Service Representative

1 month ago


Stratford, Ontario, Canada Crunch Fitness (CFC003) Full time

{"h2": "About the Role
", "ul": [{"li": "As a key member of our Crunch Fitness team, you will be responsible for providing exceptional customer service to our members and guests.
"}, {"li": "You will be the first point of contact for members and guests, greeting them with a smile and ensuring they have a positive experience at our club.
"}, {"li": "Your primary responsibilities will include membership sales, checking in members and guests, facilitating messages on our club software, and answering phones in a courteous and professional manner.
"}, {"li": "You will also be responsible for communicating special events to members and guests, maintaining a welcoming atmosphere, and facilitating all member requests or forwarding them to a manager.
"}, {"li": "Additionally, you will be responsible for selling retail products, scheduling member services, and facilitating payment of member services in accordance with company procedures.
"}, {"li": "You will be expected to maintain a clean and organized work area, assist in all projects as delegated by club management, and follow all policies and procedures in the Employee Handbook.
"}, {"li": "You will also be responsible for opening and closing duties, and participating in monthly or weekly department meetings and employee training meetings.
"}], "h2": "Requirements
", "ul": [{"li": "Fluent in English
"}, {"li": "Proficient reading and writing skills
"}, {"li": "Strong computer skills
"}, {"li": "Available Monday - Friday 2pm-12am
"}, {"li": "Willing to work weekends when needed
"}], "h2": "Special Skills
", "ul": [{"li": "Strong customer service skills
"}, {"li": "Exceptional communication skills
"}, {"li": "Attention to detail
"}]}



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