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Global Product Support Specialist
2 months ago
Ciena Corporation is seeking a highly skilled Global Product Support Specialist to join our team. As a key member of our Global Technical Support team, you will be responsible for providing expert-level technical consultation to our customers and internal stakeholders.
Key Responsibilities- Provide technical support and guidance to customers and internal teams on Ciena's products and solutions.
- Analyze and troubleshoot complex technical issues, and develop solutions to resolve customer problems.
- Collaborate with cross-functional teams, including design, product management, and quality assurance, to ensure customer satisfaction and product quality.
- Develop and maintain technical documentation, including method of procedure (MOP) and field service bulletin (FSB) documents.
- Stay up-to-date with industry trends and emerging technologies, and apply this knowledge to improve customer support and product quality.
- Bachelor's degree in a technical field, such as engineering or computer science, from a four-year college or university.
- 5-10 years of experience in a technical support role, preferably in the telecommunications industry.
- Strong knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet, and switching systems for telecommunications applications.
- Proficiency in various software applications, including Microsoft Office.
- Excellent analytical and problem-solving skills, with the ability to work independently and as part of a team.
- Excellent communication and interpersonal skills, with the ability to work with customers and internal stakeholders at all levels.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
- The chance to work with a leading company in the telecommunications industry.
Ciena Corporation is a leading provider of networking and communications solutions. We are committed to building a diverse and inclusive workplace culture, and we welcome applications from qualified candidates from all backgrounds.
