Product Specialist

3 weeks ago

Brampton, Ontario, Canada OpenRoad Auto Group Full time
About OpenRoad Auto Group

We are a leading automotive retail group in Canada, representing 20 brands across 25 locations. Our mission is to provide an exceptional customer experience and to become the national leader in customer satisfaction.

Job Title: Product Advisor

We are seeking a highly motivated and customer-focused Product Advisor to join our team at OpenRoad Honda. As a Product Advisor, you will be responsible for providing exceptional customer service, promoting new business, and selling new and pre-owned vehicles.

Key Responsibilities:
  • Provide exceptional customer service by determining each prospective client's vehicle needs and promoting new business.
  • Sell new and pre-owned vehicles, and demonstrate vehicles to customers.
  • Understand the terminology of the automobile business and stay up-to-date with technological changes in all products.
  • Be thoroughly familiar with all products, including features, specifications, prices, colours, options, and standard equipment.
  • Use closing techniques effectively and participate in any and all product training available.
  • Deliver new and pre-owned vehicles to customers and ensure they understand the vehicle's operating features, warranty, and paperwork.
  • Introduce customers to Service Department personnel to emphasize the quality and efficiency of the dealership's service operations.
  • Set goals for each month's productivity and plan and organize how to reach those objectives.
  • Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating.
Requirements:
  • Good interpersonal skills and ability to communicate with others.
  • Strong computer skills, including internet and MS Office.
  • Effective negotiation skills and ability to make sound decisions.
  • A Current OMVIC License and a valid Ontario Driver's License with a good driving record.
About the Role

This is an exciting opportunity to join a dynamic and growing company with a strong commitment to customer satisfaction. As a Product Advisor, you will have the opportunity to work with a variety of customers, promote new business, and sell new and pre-owned vehicles.

We offer a comprehensive benefits package, including health and dental insurance, as well as a discounted vehicle purchase program. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

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