Customer Service Representative

1 week ago


Montreal, Quebec, Canada Dorel Home Talent Acquisition Team Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our Dorel Home Talent Acquisition Team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Interaction
    • Respond to customer inquiries and concerns in a timely and professional manner.
    • Provide accurate and helpful information to resolve customer issues.
  • Order Processing
    • Process customer orders and requests in a efficient and accurate manner.
  • Record Keeping
    • Maintain accurate records of customer interactions and transactions.
  • Communication
    • Communicate effectively with internal departments to resolve customer issues.
Requirements
  • Education
    • High school diploma or equivalent.
  • Experience
    • Previous experience in a customer service or call center environment.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment.
    • Proficiency in relevant computer applications.
  • Language
    • Fluency in English and Spanish.
Working Conditions

This is a part-time position with a maximum of 24 hours per week. The schedule will be Saturday: 10:30 am to 5:00 pm (6 hours) and Monday to Friday: up to a maximum of 24 hours.

We thank all candidates for their interest, but only those invited to an interview will be contacted.



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