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Account Manager

2 months ago

Orillia, Ontario, Canada eCapital Full time

About eCapital Freight Factoring

eCapital Freight Factoring is a leading provider of financial solutions to transportation companies in North America. Our innovative approach and commitment to excellence have made us the fastest growing freight factoring company in the region.

Our Team

We are a dynamic and driven team of professionals who are passionate about delivering best-in-class products and services to our clients. Our team members are the backbone of our business, and we are committed to creating a thriving environment that fosters growth and development.

The Role

We are seeking a bilingual Account Manager who is fluent in both French and English to join our team. As an Account Manager, you will work closely with our clients to provide financial advice, solutions, and account management. You will be responsible for a high level of correspondence with our clients on a daily basis, and will play a key role in facilitating customer compliance and providing exceptional customer service.

Responsibilities

  • Approving and processing client funding

  • Providing accurate management of held and/or denied invoices

  • Evaluating/mitigating financial exposures and/or risk related to client invoice purchases

  • Facilitating customer compliance

  • Communicating and coordinating with internal colleagues

  • Providing exceptional customer service and support with a positive, professional attitude

Requirements

  • Ability to prioritize tasks and client inquiries

  • Ability to spot, take ownership, and solve problems

  • Strong attention to detail with an ability to spot errors

  • Highly accurate math/accounting skills

  • Customer service orientation with an ability to remain focused and friendly

  • Proficient in Microsoft Office

  • Previous call center experience is an asset

  • Fluent in French and English

  • Post-Secondary education in Business or a related field is preferred

What We Offer

We offer a competitive salary of $20.50 per hour, and a dynamic work environment that is committed to excellence and growth. If you are a motivated and driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.