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Strategic Technology Leader

2 months ago

Toronto, Ontario, Canada Manulife Full time

Job Summary

We are seeking a highly experienced and strategic technology leader to join our team at Manulife as the VP, Technology. This is a unique opportunity to drive the development and execution of technology strategies and roadmaps to support our business goals and ambitions.

Key Responsibilities

  • Lead the development, testing, implementation, and delivery of large-scale technology solutions that deliver value to our customers and execute against our technology strategy.
  • Align our technology strategies with the fast-paced changes in our competitive industry segments.
  • Timely and efficient deployment of business applications, adhering to global strategy standards and business unit-specific technology key performance and key risk indicators.
  • Manage the delivery of self-serve technology solutions to ensure they are safe, sound, and secure, mitigating technical debt and lowering organizational risk.
  • Accountable for delivering all IT aspects of bank projects, working with direct reports and partners to address emerging issues and deliver projects on time, on budget, and within scope.
  • Act as a technology thought leader to the business, increasing their understanding of emerging and available technologies to drive business strategies efficiently and with a customer-centric lens.
  • As a catalyst for change, maintain relationships throughout Manulife to identify technical practices that can be adapted to the advantage of Manulife Bank Technology.
  • Effective stakeholder management, including collaborating with internal and external Manulife Bank partners to drive and deliver enterprise-grade solutions quickly and efficiently.

Operations and Compliance

  • Oversee all aspects of technology for Manulife Bank.
  • Responsible for the delivery of a stable processing platform, which meets the required service levels of the business, including modernization of platforms as required.
  • Ensure various components and applications of the platform are compliant within the regulatory framework for each of the applicable business functions.
  • Partner closely with key risk stakeholders within the bank to ensure solutions meet industry risk practices (OSFI B-10 and operational guidelines).
  • Adhere to global standards, compliance, and information risk management technology requirements.
  • Establish operating and investment budgets that are consistent with short and long-term Manulife Bank financial goals, delivering on technology-specific financial and strategic cost management targets.

People Leadership

  • Drive an impactful culture that focuses on profitable growth while caring about the customer and each other.
  • Inspire, coach, guide, and actively engage employees, resulting in top-quartile engagement scores.
  • Manage performance, provide formal and informal feedback, and coaching, establishing accountabilities and performance standards.
  • Build talent capability and engage employees through focused career discussions and professional development opportunities.
  • Demonstrate inclusive behaviors and provide opportunities to collaborate across teams.
  • Foster an environment where employees share insights and generate ideas, creating new value for the customer in everything they do.

Requirements

  • Minimum of 10+ years of progressive leadership experience in technology strategy execution for large-scale organizations.
  • Previous experience leading high-performing product, UX, UI teams within digital banking, with prior success building roadmaps to optimize digital customer experience.
  • Demonstrated success in leading transformational changes within an engineering culture, an ability to navigate a complex, highly regulated, marketing-focused, growth business.
  • Demonstrated ability to develop and implement a technology strategy and tactics to drive business goals, in collaboration with external and internal partners.
  • Ability to go into the weeds and whiteboard, plus an executive presence for high-level leadership conversations and presentations.
  • Demonstrated success at senior cross-functional project delivery involving multiple technical teams, stakeholders, and business functions, including risk.
  • Strong portfolio management skills, including the ability to manage multiple complex projects at the same time and under tight deadlines, operating in a cross-functional environment.
  • Experience and understanding of OFSI and Bank Act, experience in a federal regulatory environment an asset, and appreciation for evolving dynamics and trends related to a regulatory environment.
  • Exposure and experience in such areas as agile, digital, emerging technologies, bank fintech, and legacy (e.g., mainframe systems), solid experience partnering with fintech and the nuances of these partnerships.