Tax Professional

4 weeks ago

Québec, Quebec, Canada CB Canada Full time
Job Title: Credentialed Seasonal Tax Professional

At CB Canada, we're seeking a highly motivated and experienced Credentialed Seasonal Tax Professional to join our team. As a key member of our tax team, you will play a critical role in providing expert guidance and explanations of tax and technical terms to our customers.

Job Summary:

We're looking for a seasoned tax professional with a strong background in tax preparation and a passion for delivering exceptional customer service. As a Credentialed Seasonal Tax Professional, you will be responsible for helping our customers complete their taxes using Intuit TurboTax products. You will work closely with our team to ensure that our customers receive the highest level of service and support.

Key Responsibilities:
  • Provide expert guidance and explanations of tax and technical terms to our customers
  • Help our customers complete their taxes using Intuit TurboTax products
  • Work closely with our team to ensure that our customers receive the highest level of service and support
  • Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language
  • Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries
Requirements:
  • Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws
  • Must possess or be able to obtain any related State licenses, certificates, permits or bonds
  • Must possess active PTIN (Preparer Tax Identification Number)
  • 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software
  • Working knowledge of Circular 230
  • Audit experience a plus (IRS and state tax authorities)
  • Proficient with technology; solid knowledge of computer operations and software
  • Must have (or be willing to obtain) a dedicated hardwired internet connection
  • Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment with minimal supervision
  • Critical thinking, problem solving, research skills and determination
  • Bilingual (English/Spanish) communication skills (written & spoken) a plus

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