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Public Service Officer
2 months ago
We are seeking a highly organized and detail-oriented Citizen Services Representative to join our team at Service Canada. As a key member of our team, you will be responsible for determining the eligibility of individuals applying for benefits and providing exceptional customer service.
Key Responsibilities- Determine Eligibility: Assess the qualifications of applicants for government benefits and make informed decisions.
- Client Support: Respond to client inquiries, provide information, and resolve issues in a professional and courteous manner.
- Administrative Tasks: Maintain accurate records, process applications, and perform other administrative duties as required.
- Computer and Technology Skills: Proficient in Microsoft Office Suite, including Excel, Outlook, and Word, as well as Windows operating system.
- Security and Safety: Conduct thorough background checks and maintain confidentiality of sensitive information.
- Work Environment: Work in a fast-paced environment, managing multiple priorities and deadlines, and maintaining a high level of attention to detail.
- Personal Suitability: Possess excellent communication, interpersonal, and organizational skills, with a strong focus on accuracy, efficiency, and client satisfaction.
- Availability: Available for shift or on-call work, as well as the advertised start date.
- Language: Bilingual in English and French.
- Work Hours: 7.5 to 37.5 hours per week.
