Customer Service Representative Supervisor

3 weeks ago

Saskatoon, Saskatchewan, Canada CansGlobal Consulting Company Ltd. Full time
Job Title: Customer Service Representative Supervisor

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at CansGlobal Consulting Company Ltd.

Job Summary:

The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery. The successful candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Lead a team of customer service representatives to ensure excellent customer service delivery
  • Provide guidance and support to team members to improve their skills and performance
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless customer service delivery
  • Conduct performance reviews and provide feedback to team members
  • Identify and address customer complaints and concerns in a timely and professional manner
Requirements:
  • 3-4 years of experience in customer service or a related field
  • Proven track record of leading a team and improving customer service delivery
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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