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Pharmacist (Full Time)

2 months ago

Stratford, Ontario, Canada Shoppers Drug Mart Pharmaprix Full time

Pharmacy Operations Role

We are seeking a skilled and dedicated Pharmacist (Full Time) to join our team at Shoppers Drug Mart / Pharmaprix. As a key member of our pharmacy team, you will be responsible for managing the operations of the pharmacy, providing consultation to customers and healthcare providers, and practicing to full scope in providing professional services.

Key Responsibilities:

  • Acknowledge all customers approaching the pharmacy and provide exceptional customer service.
  • Practice within federal/provincial, regulatory/legal requirements and ensure all privacy requirements are met.
  • Provide counselling on prescriptions, over the counter/behind the counter products, and practice to full extent of expanded scope with Professional Services.
  • Communicate with other healthcare professionals within the circle of care to provide customer care and maintain all records required in accordance with legislation, standards of practice, and policy.
  • Available to work morning, evening, and weekends.

Workflow and Inventory Management:

  • Control access to the dispensary with respect to inventory and patient confidentiality.
  • Review and maintain Workflow Queues on a daily basis and regularly review 'will call' bins in accordance with established Standard Operating Procedures.
  • Review of stock to identify expired inventory and oversight of current stock levels and medication orders from wholesaler.
  • Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies.

Operations:

  • Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the pharmacy.
  • Involvement with financial reports as appropriate and read and action store communications on in-store web.
  • File incident reports when any customer or staff medication or privacy incidents occur.

Requirements:

  • Independent thinking and decision making - makes decisions when dealing with issues or problems.
  • Plan, coordinate, and delegate assignments and provide coaching to pharmacy colleagues.
  • Proven ability to drive and build the business, lead by example, and support enterprise programs.
  • Commitment to providing exceptional customer service and superior customer relations skills and a strong sense of professionalism.
  • Strong problem-solving skills including experience formulating and executing action plans and strong personal computing skills and knowledge of pharmacy systems a definite asset.
  • Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment.
  • Complete mandatory training and voluntary continuing education workshops, as needed.

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay, and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers, and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation's evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.