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Service Delivery Manager

2 months ago

Whistler, British Columbia, Canada 6N47 - Whistler Transit LTD Full time
Job Summary

We are seeking a highly skilled Service Delivery Manager to join our team at 6N47 - Whistler Transit LTD. As a key member of our operations team, you will be responsible for ensuring the safe and efficient delivery of transit services in the Sea to Sky Region.

Key Responsibilities
  • Leadership and Team Management
    • Inspire, coach, mentor, build, develop, and support a team of dedicated professionals to deliver business objectives
    • Direct the activities of staff in relation to transit operations including dispatching, routing, and tracking vehicle maintenance etc.
  • Operational Oversight
    • Ensure that all PWTransit staff are aware of Company policies / procedures and monitor compliance
    • Serve as liaison between local authorities (Municipalities) and BC Transit for operational matters
    • Plan, develop, and implement health and safety, and security programs and activities
  • Performance Monitoring and Reporting
    • Monitor operations to ensure that staff complies with policies and procedures, safety rules, union contracts, and government regulations
    • Forecast, document and report Key Performance Indicators to measure the effectiveness of the transit operations and develop strategies to correct problem areas
  • Contract Management and Procurement
    • Assist with the negotiation and authorize contracts within approval authority limits, direct procurement activities related to transit operational needs
    • Direct and manage governance and regulatory compliance procedures related to transit activities
  • Customer Service and Relations
    • Direct investigations to verify and resolve customer complaints
    • Assist in the negotiations with vendor representatives for services and preferential rates
  • Strategic Planning and Budgeting
    • Recommend capital expenditures for acquisition of new equipment or property to increase efficiency and services of transit operations
    • Plan, develop, organize, manage, and evaluate the operations and budget of PWTransit's Sea to Sky operation
Requirements
  • Requires college education or significant industry experience in public transit in either a management or supervisory role
  • Several years of transit industry experience, specifically experience in supervising transit operations staff preferred
  • Exceptional organizational, communication, analytic problem solving, and diplomacy skills
  • Proficient in Microsoft Office suite
What We Offer

Company-sourced rental accommodation is available to the successful candidate. Monthly rent and other details to be discussed during the interview.

Salary Range

$80,000 to $90,000 annually plus benefits