Healthcare Support Professional

1 week ago


Longueuil, Quebec, Canada Dynacare Full time
About the Role

Dynacare is seeking a skilled Medical Assistant to join our team at our LHSC laboratory in Montreal, Quebec. This is a permanent, full-time position.

Key Responsibilities
  • Accurately record and process medical requisitions
  • Bill patients and provide receipts
  • Respond to phone calls in a courteous and professional manner
  • Provide high-quality patient care and services in accordance with GDML standards
  • Collaborate with healthcare professionals to promote Dynacare services
  • Establish and maintain positive relationships with patients and healthcare staff
  • Provide patients with information and instructions as needed
  • Collect and process biological specimens, including nasopharyngeal, blood, and gargle samples
  • Prepare samples for analysis, including centrifugation, decanting, and packaging
  • Maintain equipment and supplies in good working order
  • Print and compile administrative reports and statistics
  • Verify inventory and order supplies as needed
  • Maintain a clean and organized workspace
Requirements
  • Member of the OIIAQ or equivalent required
  • Minimum 6 months to 1 year of customer service experience
  • Excellent phlebotomy skills
  • Authorized to perform blood draws
  • Proficiency in Microsoft Office
Preferred Qualifications
  • Exceptional customer service skills
  • Ability to create a positive patient experience
  • Ability to promote Dynacare services and develop client relationships
  • Ability to handle a high volume of patients
  • Ability to de-escalate anxious patients
  • Ability to clearly explain important details and ensure understanding
  • Proven ability to work as part of a team in a respectful environment
  • Ability to follow equipment usage protocols


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