Insurance Application Specialist

1 week ago

Langley BC, Canada Mutual Fire Insurance Full time

About Us

Mutual Fire Insurance is a leading provider of insurance solutions for farm, commercial, and home insurance needs. Our company has a rich history, dating back to 1902, and has been serving the community for over a century.

We are committed to making people a priority by creating membership initiatives, investing in technology, and supporting community projects. Our subsidiary, Four Points Insurance, provides innovative insurance solutions for small to medium-sized businesses in suburban and rural areas.

Our company is built on a passion for customer service and risk management. We offer a suite of commercial packages insurance options that cater to the unique needs of our clients.

The Opportunity

This is a permanent full-time position that requires a skilled Product Development Analyst to assist our IT staff in application support. The successful candidate will be responsible for providing day-to-day support for an Enterprise Policy Administration application, developing and enhancing current application processes, and supporting third-party integrations within a Scrum framework.

The ideal candidate will have experience in the Property and Casualty insurance industry, with a strong background in administering Policy Management Systems. They will also have experience with project management and business analysis disciplines, as well as familiarity with Agile Philosophy and Scrum Methodology.

Responsibilities

  • Review, troubleshoot, and resolve User-submitted issues (tickets) on their use of the primary business application.
  • Investigate and resolve production errors of the primary application and third-party integrations.
  • Refine configuration settings of the primary application as necessary to complete Change Request submissions and satisfy user requirements.
  • Work closely with members of the IT department to prepare estimates of the work effort required to design, develop, test, and implement technical solutions.
  • Provide technical solution design, aligned with the organization's systems architecture, and documented in detailed technical specifications.
  • Identify system processing considerations towards UX, including system resource performance and online response time.
  • Learn to analyze and develop custom program code based on the technical specifications and verify that the program code reflects the business requirements.
  • Work closely with the primary and tertiary vendor support teams.
  • Develop new test cases and perform unit testing and integration testing on a regular cadence.
  • Liaise with testers and other IT staff as necessary.

Requirements

  • 2 years experience in Property and Casualty insurance industry or similar role.
  • University or college diploma, preferably in Computer Science or related discipline.
  • Experience with administering a Policy Management System, preferably ISI Enterprise or Guidewire, with others such as (but not limited to) Keal, SigXP, TAM, Acturis, and PowerBroker.
  • Project experience with formal development methodologies and formal change management procedures.
  • Experience with project management and business analysis disciplines.
  • Familiarity with Agile Philosophy and experience with Scrum Methodology.
  • Experience working in a Helpdesk support role and familiarity with Issue Ticket tracking processes.
  • Working knowledge of ASP.NET Web Forms and/or JavaScript.
  • Proficiency in Object Oriented programming concepts with knowledge of.Net design patterns.
  • Experience with API Payloads and testing.
  • Excellent communication (verbal and written), organizational skills, time management, and problem-solving abilities.
  • Experience with unit testing, system testing, test-driven development, and tools.
  • Experience with secure development practices.
  • Ability and willingness to be agile, working on diverse tasks and shifting focuses as expected from a small team.
  • Team player and adaptable to a changing environment.

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