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Client Relationship Intern
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Position Overview
Role Summary
What does this role entail?
As a representative of RBC within our branches, your primary focus will be on prioritizing client needs and providing tailored solutions. You will advocate for the RBC brand and enhance business growth by assisting in attracting new clients and strengthening current relationships. If you possess the drive to deliver outstanding customer service and excel in a performance-driven environment, this position can pave the way for a successful career as an Account Manager or Banking Advisor.
Key Responsibilities
- Engage proactively with clients in the branch, ensuring an exceptional service experience through transaction completion and by identifying sales and referral opportunities.
- Emphasize education and demonstration, utilizing technology to create memorable client interactions, drive solutions, and retain business.
- Contribute to team success by actively listening and identifying opportunities to provide additional advice, connecting clients with RBC partners, or personally fulfilling client needs.
- Take initiative in resolving and preventing client banking issues.
- Foster and maintain collaborative relationships with partners to operate as a unified RBC team.
- Mitigate risks by adhering to compliance protocols, processes, and controls to safeguard client and shareholder interests during transactions.
Qualifications for Success
Essential Skills
- A demonstrated commitment to client-centric service, along with experience in a hands-on, target-oriented solutions environment.
- Strong drive and self-motivation, complemented by excellent communication skills and emotional intelligence.
- Proficiency in digital tools across various devices (e.g., smartphones, tablets, laptops).
- Flexibility to work varied hours.
- A strong desire to learn and a determination to excel.
- Confidence in grasping financial concepts and a willingness to pursue relevant certifications.
Preferred Skills
- A proven history of building rapport and maintaining client relationships in the financial, service, or retail sectors.
What We Offer
We thrive on the challenge to excel, fostering progressive thinking to promote growth, and collaborating to provide trusted advice that empowers our clients and benefits our communities. We prioritize each other’s success, personal development, and making a positive impact.
- A comprehensive Total Rewards Program that includes bonuses and flexible benefits, along with competitive compensation.
- A top-tier training program in financial services.
- Outstanding career development opportunities and access to diverse job roles across various sectors.
- Supportive leadership that encourages your growth through coaching and opportunity management.
- Engagement in a dynamic, collaborative, and high-performing team environment.
Commitment to Inclusion
At RBC, we embrace diversity and inclusion as essential components for innovation and growth. We are dedicated to creating inclusive teams and an equitable workplace where employees can be their authentic selves. We actively address issues of inequity and systemic bias to support our diverse talent, clients, and communities.
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